As a Collections Agent (bilingual- French), you will work as a collector of client (Commercial / Individual) delinquencies for an assigned portfolio of The Brick Group products, in order to minimize the company’s exposure to loss. In this role, you will focus on providing a positive experience to our clients while reaching a mutually agreed upon payment plan for payment of their debt. As you are working on taking care of our valued clients (Commercial / Individual), our management team will be assisting you in developing your career and helping you grow within The Brick Group Family.

Assigned Responsibilities

- Communicate directly with our clients (Commercial & Individual), sales representatives, store representatives include their respected levels of management.
- Leverage your strong and professional communication skills to ensure a balance between quality customer care and effective collections techniques.
- Prioritize your workload and calls while maintaining a professional and personable approach.
- Make cold calls to collect payment and follow-up on calls.
- Build good relationships with client (Commercial) accounts payable representatives.
- Review existing clients (Commercial & Individual) collect on all past due delinquencies.
- Take responsibility for assigned accounts (delinquency portfolio).
- Be able to carry out our company's internal policies & procedures.
- Resolve past due account disputes, identify problems and follow up on payments with clients.
- Reconcile past due accounts and general maintenance of Client accounts.




- Prepare documents for collection agencies and bad debts / Write-offs.
- Compose various reports and report files in a meeting setting.
- All other related tasks.
- Strong background with the use of window-based computer applications combined with accurate keyboarding skills.
- Strong organizational skills, the ability to focus on individual KPI (Key performance indicators) goals set by the management team.
- Motivated and Energized personality.

Must-have

- Demonstrated ability to problem-solve through active listening combined with a commitment to delivering a superior client experience.
- Positive attitude, approachable, willing to be part of a team.
- Exceptional interpersonal, communication and telephone skills (Strong English skills).
- Ability to work 8.5-hour shifts Monday through Friday between 8:30 am – 5:00 pm
- Previous collections and/or call-center experience is an asset.
- Bilingual French
- Adaptable “employer-paid” benefits including Health, Dental and Paramedical Services for you and your family
- Competitive pay
- Paid training
- Career progression program
- Access to free personal development training
- Employee discounts & Personal "Paid" days off

Nice-to-have

- Previous collections and/or call-center experience.
- Strong “Excel” knowledge.

Be a part of Canada’s largest home furnishings retailer!
We welcome all abilities to apply.

The Brick is committed to accommodating applicants and associates with disabilities.

We thank all those who apply; however, only those applicants chosen for an interview will be contacted.

📌 Commercial Credit (Canada)
🏢 Leon’s Furniture
📍 Canada