Job Title: Patient Experience Assistant Manager

Company: Bodyworks Physiotherapy Clinic

Location: Scarborough, ON

Job Type: Full-Time

SATURDAY AVAILABILITY AND RELIABLE TRANSPORTATION REQUIRED

Are you a natural leader who loves working with people, motivating a team, and creating an exceptional patient experience?

Are you looking for more than a typical reception role — a position where you can lead, grow, learn sales and marketing, and develop into a strong healthcare business leader?

Body Works Physiotherapy Clinic is looking for a Patient Experience Assistant Manager to join our growing team.

BEFORE APPLYING, PLEASE NOTE:

Saturday availability is MANDATORY for this position.

A valid driver's licence and reliable access to a vehicle are REQUIRED.

You must be comfortable driving between our clinic locations as needed.

If you are unable to work Saturdays or do not have reliable transportation, please do not apply.

About Body Works Physiotherapy

At Body Works Physiotherapy, we believe healthcare should feel personal, welcoming, and supportive.

We provide physiotherapy, chiropractic, massage therapy, rehabilitation, and wellness services designed to help our patients return to the activities and life they love.

Our team works in a fast-paced, positive environment where teamwork, patient care, accountability, and growth are at the heart of what we do.

This is an exciting opportunity for someone who wants to develop their leadership skills while being mentored by our Patient Experience Manager and Clinical Director.

What You'll Be DoingLead & Coach the Patient Experience Team

- Lead, coach, and motivate Patient Experience Personnel (PECs).
- Help team members achieve and exceed performance goals.
- Provide ongoing feedback, training, and support.
- Lead by example and create a positive team culture.

Create an Exceptional Patient Experience

- Be a leader and point of contact for patients.
- Ensure patients feel welcomed, supported, and valued.
- Handle questions, concerns, and complaints professionally and empathetically.
- Help create a smooth patient journey from their first call through their treatment experience.

Drive Growth & Sales





- Identify opportunities to improve patient retention and clinic growth.
- Support the team with patient education and product opportunities.
- Develop your sales, communication, and business development skills.
- Contribute to marketing and patient acquisition initiatives.

Track Performance & Improve Results

- Monitor patient experience and team performance metrics.
- Review call, booking, retention, and other key performance indicators.
- Identify areas for improvement and create action plans.
- Help implement processes that improve clinic performance.

Work Across Multiple Locations

- Support clinic operations as needed.
- Travel between Body Works locations when required.
- Collaborate closely with clinical and administrative teams.

What We're Looking For

We are looking for someone who is:

- A confident leader who enjoys coaching and developing others.
- Highly organized and able to manage multiple priorities.
- Excellent at communicating with both patients and team members.
- Comfortable having conversations around sales, performance, and accountability.
- Customer-service focused and genuinely enjoys helping people.
- Comfortable working in a fast-paced healthcare environment.
- Motivated to learn and grow within a company.
- Experienced with patient management systems and data tracking — an asset.
- Experienced with social media and marketing — an asset.
- Previous physiotherapy, chiropractic, rehabilitation, or healthcare clinic experience is required.
- Able and willing to work Saturdays — MANDATORY.
- Must have a valid driver's licence and reliable access to a vehicle.
- Comfortable travelling between clinic locations as required.

Why Join Body Works?Mentorship & Career Development

You will work directly with our Patient Experience Manager and Clinical Director,



receiving ongoing mentorship and coaching to help you build your leadership and business skills.

Paid Training

We provide paid onboarding and training to help you succeed in the role.

Business & Sales Development

Learn practical skills in sales, marketing, leadership, patient retention, and clinic operations.

Growth Opportunities

We are growing, and we want people who are interested in growing with us.

Team Environment

We work hard, support each other, celebrate wins, and believe your workplace should be somewhere you enjoy coming to.

Additional Benefits

- Paid training and onboarding
- Paid time off
- Sick days
- In-house treatment opportunities
- Ongoing leadership mentorship
- Career development opportunities
- Supportive team environment

Work Schedule

Full time: 35–40 hours per week

Monday–Friday: Schedule varies based on operational needsSaturday: REQUIRED / MANDATORY

Saturday availability is a condition of employment for this position.

The successful candidate must also be available to travel between Body Works clinic locations as needed.

IMPORTANT REQUIREMENT

You MUST have:

- A valid driver's licence
- Reliable access to a vehicle
- Ability to travel between clinic locations
- Saturday availability

Please do not apply if you cannot meet these requirements.

How to Apply

Think you have what it takes to lead, grow, and make a difference?

Apply directly through Indeed with your resume.

We are looking for someone who is motivated, energetic, people-focused, accountable, and ready to grow into leadership.

If you're looking for a job where you can build a career, we want to hear from you.

Job Types: Full-time, Permanent

Pay: $19.00-$21.00 per hour

Benefits:

- Company events
- On-site parking
- Paid time off
- Wellness program

Ability to commute/relocate:

- Scarborough, ON M1H 3B7: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Do you drive and have access to a car for daily transport?

Experience:

- EMR systems: 3 years (required)
- Customer service: 3 years (required)
- Management: 1 year (required)

Language:

- any other languages? (preferred)

Work Location: In person

📌 Patient Experience Assistant Manager (Canada)
🏢 BODY WORKS PHYSIOTHERAPY
📍 Canada