Position Summary

The Assistant Manager is responsible for acting as a manager on duty during scheduled shifts and monitoring all positions to ensure staff is performing to expectations. In addition, the Assistant Manager provides the highest level of safety and services to all customers.

Duties and Responsibilities
Under the supervision of the General Manager, the duties and responsibilities of the Assistant Manager include, but are not limited to, the following:

- Open and close the facility;
- Answer general phone inquiries, relay calls to the appropriate person, and return phone calls in a timely, professional, and courteous manner;
- Maintain and update all pertinent paperwork and computerized filing systems;
- Calculate total payments received at end of the work shift and reconcile with total sales;
- Maintain the cleanliness of the facility;
- Greet and interact with customers and visitors to the Company in a professional and friendly manner;
- Manage team members practicing positive HR practices by leading by example, being a role model for others, and mentoring/coaching team members as needed;
- Help create a positive and inclusive work environment;
- Support team members and fellow management in order to promote success;
- Respond to all customer inquiries (e.g. pricing, hours, appropriate attire, directions, parties, fundraising opportunities, events, policies, general company information, etc.);
- Supervise and perform other job responsibilities as needed;
- Implement progressive discipline when necessary;
- Uphold and maintain all Health & Safety Practices and Emergency Procedures to keep both employees and customers safe;
- Must always follow Food Safety Regulations;
- Respond to customer issues, suggestions, or complaints;
- Respond to customer injuries and complete incident reports as needed;




- Keyboarding and computer work; and
- Maintain and update all surveillance equipment and software.

Other

- Other duties as assigned.

Minimum Requirements

- Minimum of one (1) year of experience in a management capacity;
- Completion of a high-school diploma;
- Able to communicate effectively (both written and verbal);
- Strong problem-solving skills;
- Strong leadership skills;
- Accountable and dependable;
- Able to work in a team environment as well as independently;
- Proficient in using a computer, including Microsoft Office (Word, Excel, Outlook);
- Experience with File Maker Pro is or other database software is preferred;
- Exceptional attention to detail and quality of work;
- Valid Driver’s License;
- Good organizational, time management, and prioritizing skills;
- Able to demonstrate a positive attitude and strong work ethic; and
- Able to handle multiple priorities and tasks.

Working Conditions

- Work normal business hours but may be required to do some work in the evenings or outside normal working hours;
- Able to work on a computer for long periods of time;
- Able to stand for long periods of time;
- May be required to drive on Company-business;
- Required to work in a busy, open area office which may result in constant interruptions;
- Required to meet a number of deadlines that may cause stress;
- Able to lift up to fifty (50) lbs; and
- Accommodation is available upon request.

Job Type: Full-time

Pay: $19.00-$21.00 per hour

Perks:

- Dental care
- Extended health care
- RRSP match

Flexible language requirement:

- French not required

Experience:

- Management: 1 year (preferred)
- Customer service: 1 year (preferred)

Licence/Certification:

- Food Handlers Certification (preferred)
- First Aid/CPR Certification (preferred)

Work Location: In person

📌 Assistant Manager (Chatham-Kent)
🏢 Flying Squirrel Chatham
📍 Chatham-Kent