About Us:

Speedy Transport Group Inc. founded in 1941 as a local, same-day parcel pick-up and delivery service, Speedy Transport (SZTG) has grown to be one of Canada's largest privately held carriers.

If you are looking for a company which strives for growth and dedicates their commitment to delivering customer satisfaction, we would love to connect with you.

What Speedy Transport Has to Offer

- Bonus pay and paid time off
- RRSP Match
- Extended health, dental, and vision care
- Life and disability insurance
- On-site parking

We are looking to hire an experienced full-time IT Support & Field Services Agent for our Brampton, Ontario terminal. The IT Support & Field Services Agent is responsible for coordinating day-to-day IT operations, to make certain of a best practices approach. NB: This role embodies an exceptional career opportunity for a person familiar with a variety of transportation software, general IT support, and Microsoft Office.

Schedule: Monday to Friday10:00 PM to 6:30 AM.

Duties & Responsibilities

- Provide day-to-day IT support for end users (hardware, software, network, printers)
- Manage and troubleshoot EDI (Electronic Data Interchange) processes and issues
- Administer and support Microsoft 365 (Exchange Online, Teams, SharePoint, OneDrive)
- Monitor and troubleshoot SD-WAN connectivity and network performance
- Install, configure, and maintain printers, scanners, and related peripherals
- Support onboarding/offboarding (user setup, permissions, device provisioning)
- Respond to helpdesk tickets and ensure timely resolution




- Maintain documentation for IT systems and procedures
- Coordinate with vendors and service providers when needed
- All other duties as assigned by Management.

Qualifications

- 3+ years of experience in IT support or similar role
- Degree, Diploma, or equivalent verifiable working experience.
- Experience with EDI platforms (e.g., CBP, CBSA and customer applications)
- Strong knowledge of Microsoft 365 administration
- Familiarity with SD-WAN solutions (e.g., VeloCloud, Fortinet, Cisco)
- Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP)
- Experience troubleshooting printers and end-user devices
- Excellent communication and customer service skills
- Ability to prioritize and manage multiple tasks
- Ability to work under pressure and handle several complex tasks simultaneously.
- Ability to take ownership of issues and problem analysis, decision making and resolution.
- Ability to establish and maintain effective working relationships with others.
- Ability to work effectively, efficiently, and courteously with other staff.

Please note: We do not use artificial intelligence (AI) to screen, assess, or select applicants at any stage of our recruitment process

#HP

Job Types: Full-time, Permanent

Pay: $50,000.00-$65,000.00 per year

Advantages:

- Dental care
- Extended health care
- On-site parking
- Paid time off

Application question(s):

- Are you able to work night Shift ? Yes or No

Experience:

- IT support: 2 years (preferred)
- Help desk: 1 year (preferred)

Work Location: In person

📌 IT Support & Field Services Agent (Night) (Canada)
🏢 Speedy Transport Group Inc. (Ontario)
📍 Canada