Animikii Ozoson CFS' Mission is building circles of care, protecting children, empowering families, and strenthening community networks.

Working as part of a team, reporting directly to Human Resources. The incumbent is responsible for providing reception, switchboard, and office support in a community Child Welfare office. Our Receptionist plays a vital role in the functioning of our office, programs and day-to-day operations. It is imperative that a welcoming, cooperative, and informative relationship always be maintained with our members, the Authority, Board of Directors, management, staff, clients, visitors and the community.

Key Responsibilities include:

· Opening and closing of reception area daily, including switching phones over from After Hours

· Receive, greet, and welcome all families, relatives and guests entering the building

· Distribute ANCR After Hours reports to appropriate team member

· Answer and log all calls/emails/fax as received

· Maintain and update all Family Room/Visiting Room schedules

· Oversee office attendance and maintain all logs

· Monitor visitor activity the reception areas on the 3rd and 4th floors. If a concern arises, follow all AOCFS policies and procedures to ensure everyone’s safety

· Maintain, clean and sanitize all family rooms after each visit. This includes all hard and soft surfaces

· Open, track and distribute all incoming and outgoing mail, courier pick ups, and deliveries

· Maintain and update AOCFS Staff List and parking stall assignments

· Maintain strict confidentiality in all matters pertaining to Agency and employees

· Other duties as assigned

Qualifications and Competencies:

· Grade 12 diploma,



or equivalent plus a certificate from a recognized administrative program or course

· 2+ years of reception experience. A combination of education and experience may be considered

· Previous experience working with a mandated CFS Agency is considered an asset

· Sensitivity and understanding of culture, language, and issues related to Indigenous communities

· Strong service ethic

· Empathy to clients, families and staff

· Ability to handle multiple tasks simultaneously to meet deadlines

· Adaptable to change and frequent interruptions

· Acquires a depth of knowledge of phones, voicemail, Microsoft Office suite of products

· Strong communication skills (verbal, written and interpersonal)

· Valid, satisfactory Criminal Record Check, Child Abuse Check and Prior Contact Check

· Nonviolent Crisis Intervention Training is considered an asset

· Ability to speak Ojibway/Cree is a definite asset

· Core Competencies for this role include: Communication; Cultural Competence; Client Focus; Decision-Making; Collaboration; Organizational Ability; and Stress Tolerance

Job Types: Full-time, Permanent

Pay: $43,822.00-$49,803.00 per year

Perks:

- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- Vision care

Application question(s):

- We encourage all applicants to self-declare if they are of Indigenous descent. Are you declaring as Indigenous (Aboriginal, Metis, or Inuit)?

Education:

- Secondary School (preferred)

Experience:

- administrative: 1 year (preferred)
- Child Welfare : 1 year (preferred)

Work Location: In person

📌 Reception Admin (Canada)
🏢 Animikii Ozoson CFS
📍 Canada