Who Are You?

- Are you a natural host looking to grow your career in hospitality?
- Do you take pride in making guests and staff feel welcome and cared for?
- Are you looking for the right fit in female-led small business with a focus on history, community and sustainability?

Who Are We?

Owner-operated and community-focused, the Wells Hotel is working to elevate our historic Cariboo Gold Rush icon to a destination accommodation through ambience, authenticity, design, and service. Guest experience plays a central role in building our vision.

We are seeking a leadership-oriented individual with talent and a desire for small-town living who can help us create remarkable experiences at our historic hotel.

The Tasks:

- Under the guidance of the Hotel Manager, lead, coach, and train a team of 5-7 staff in the customer-facing operations of a historic boutique hotel and restaurant
- Monitor and maintain high standards for service, cleanliness, safety, and job performance of the front-of-house team
- Foster a company culture that aligns with our values: adventure, balance, charm, history, wilderness, service, creativity, ambition
- Learn the tasks of all front-of-house positions to provide training to staff and coverage for breaks and relief: server, housekeeper, front desk, custodian
- Assist with inventory management
- Ensure billing, payments, reservations, and administrative processes are handled accurately
- Monitor service and work areas for safety issues, and report maintenance needs
- Learn about local attractions, amenities, and events, and provide information to guests about Wells and area.
- Assist in coordinating, marketing,



and providing in office support for special events
- Build positive relationships with vendors, partners, and the local small business community
- Act as a point of contact for special guest requests
- Respond to guest complaints and challenges and collaborate with the staff team to find appropriate solutions.
- Inspire and motivate the staff team to create services and practices for exceptional guest experiences.

Our ideal candidate:

- Formal hospitality training or equivalent experience
- Demonstrated leadership capacity
- High communication and organizational skills
- Experience in food service and accommodation settings
- High commitment to kindness and professionalism
- Continuous learner and ready to grow with us
- Strong alignment with our values: adventure, balance, charm, history, wilderness, service, creativity, ambition

Job Requirements:

- Must be able to commute or relocate to Wells, BC
- Must be able to lift 40 lbs
- Job will require frequent lifting, bending and use of stairs
- Fluency in English language

What you’ll get:

- Full-time hours
- Starting wage $24/hour, with an increase to $26/hour after completion of probationary period
- Meal benefit
- Portion of tip pool
- Assistance with housing placement
- Opportunity to advance to a management role
- Anticipated start date of December 1st, 2026

Join a creative and supportive team that believes in empowering guests, staff, and community. Take pride in creating a beautiful and welcoming space for all who enter.

Pay: $24.00-$26.00 per hour

Expected hours: 40.0 per week

Benefits:

- Company events
- Discounted or free food
- Flexible schedule
- On-site parking

Work Location: In person

📌 Guest Experience Leader (Canada)
🏢 The Wells Hotel
📍 Canada