The Blue Horizon seeks an energetic and enthusiastic full-time Front Desk Guest Services Agent to join our team.

We are well located in the heart of Robson Street with its wonderful variety of shops and eateries for every taste and budget. Our guests enjoy spectacular panoramic views of our beautiful city with the English Bay water view being the favourite.

We value delivering excellent guest service experiences, team work, a respectful workplace and consistent processes.

JOB REQUIREMENTS:

- Proven Hotel Front Desk skills and a strong working knowledge of hospitality service for a hands on position
- Strong working knowledge of the local area
- Ability to make meaningful connections with guests, and have a positive impact on their experience
- Able to multi-task, be efficient, respond knowledgeably and promptly to questions and variety of situations

WHAT YOU WILL DO:

- Provide warm welcome and efficiently check guests in and out
- Knowledgeably answer inquiries on hotel services, as well as attractions and services available in the area
- Timely action on guest requests
- Maintain confidentiality of information
- Accurately complete reports and shift deposit
- Professional personal appearance




- Remain current on room rates, room availability, groups, events to facilitate reservations
- Knowledgeable on emergency procedures
- Actively participate in creating and maintaining a secure workplace

WHAT WE LOOK FOR:

- Experience working at a Hotel Front Desk or similar work environment
- Understand the importance of guest service experience
- Excellent time management
- Adaptable and able to handle multiple priorities
- Enthusiastic and focused to exceed guest expectations
- Proficient in the use of computers and Microsoft Office
- Able to effectively communicate both verbally and in writing
- Ability to work independently and as part of a team
- Capable of proactive problem solving and decision making

We look forward to hearing from you if you feel you are a good fit to join our team.

We thank everyone for their interest and note that we will only be contacting candidates being considered for the position.

Pay: $26.00 per hour

Benefits:

- Dental care
- Discounted or free food
- Extended health care
- Vision care

Work Location: In person

📌 Front Desk Guest Services Agent (Canada)
🏢 Blue Horizon Hotel
📍 Canada