Important Application Requirements — Please Read Before Applying

- Only candidates with at least 2 years of experience in a medical or specialist clinic will be considered.

Applications without relevant medical office experience will not be reviewed.

- Experience in ophthalmology or dermatology is strongly preferred and will be considered a significant asset.

About Us

Busy, multi-physician ophthalmology and dermatology Centre providing both surgical and medical care. We operate in a fast-paced environment with high patient volumes and extended wait times, and we take pride in delivering a professional, organized, and compassionate patient experience.

We are looking for an experienced Medical Front Desk / Administrative Assistant to support a busy ophthalmology and dermatology specialist centre.

What Success Looks Like

This position involves interaction with a wide range of patients — from young children to seniors — many of whom are anxious, frustrated, or experiencing vision- or skin-related concerns.

For this reason, we require someone who is:

- Calm, cool, and collected under pressure
- Able to manage high-stress and high-volume environments without becoming flustered
- Comfortable navigating long wait times and supporting patients through them
- Skilled in de-escalation, maintaining professionalism when patients are upset
- Able to balance empathy with clear boundaries
- Naturally kind, patient, and tactful in emotionally charged situations
- Able to think critically and respond appropriately when problems arise

This is essential for success in the role. This is a fast-paced specialist centre role.



Candidates without prior medical office experience or comfort in high-volume environments will not be successful in this position.

Position Overview

As the first point of contact for patients, you will ensure a welcoming and efficient experience from check-in to check-out. You will coordinate appointments, assist with documentation, and help maintain smooth patient flow throughout the clinic.

Patient Reception & Communication

- Greet patients warmly and professionally
- Navigate patient emotions with tact, patience, and empathy, especially during busy periods
- Support patient flow and provide updates as needed

Scheduling & Coordination

- Book appointments, diagnostics, referrals, and follow-ups
- Communicate with external medical offices and hospitals
- Managecomplex physician schedules accurately

Administrative Duties

- Enter and maintain patient data in Accuro EMR (preferred but not required)
- Process payments, invoices, and receipts
- Prepare charts, scan/upload documents, and support dermatology & ophthalmology workflows
- Maintain confidentiality and accuracy at all times

Required Qualifications

- Minimum 2 years of medical office or specialist centre experience
- Ability to remain calm, composed, and solution-oriented under pressure
- Strong critical-thinking and problem-solving abilities
- Excellent communication and customer-service skills
- High attention to detail and accuracy
- Comfort working in a fast-paced, high-volume centre




- Team Player
- Ability to collaborate with others

Strongly Preferred

- Experience in ophthalmology and/or dermatology
- Experience with Accuro EMR
- Understanding of referral workflows and medical terminology
- Experience supporting multiple physicians with varying schedules and workflow

Schedule

- Full-time (open to consider part-time & casual) - permanent
- Monday to Friday (occasional Saturdays)
- 40 hours per week
- On-site only

Compensation & Benefits

- $20.00–$26.00 per hour, depending on experience
- Extended health and dental benefits
- Vision care
- Paid time off
- In office parking
- Supportive, team-oriented work environment

How to Apply

Please submit your resume and cover letter.
Only candidates who meet the above requirements and are selected for an interview will be contacted.

Job Types: Full-time, Permanent

Pay: $20.00-$26.00 per hour

Benefits:

- Dental care
- Extended health care
- Flexible schedule
- On-site parking

Application question(s):

- Are you currently living in Calgary, Alberta, or actively relocating to Calgary within the next 30 days?

Yes, I live in Calgary

Yes, I am relocating to Calgary within 30 days

No

- This role involves high patient volumes, extended wait times, and managing emotional patients. Briefly describe a time you had to stay calm under pressure and de-escalate a difficult situation. What steps did you take?
- Which EMR systems have you used in previous medical roles? (Select all that apply or type “None”)

Accuro

Epic / Connect Care

Oscar

MedAccess

Other

None

Experience:

- Medical office: 2 years (preferred)

Work Location: In person

📌 Experianced Medical Office Administrator (Ophthalmology & Dermatology Centre) (Canada)
🏢 Serac Eye and Skin Care Centre
📍 Canada