About Us

Founded in 1985, Investments Hardware Limited (IHL) is a Canadian, family-owned business dedicated to providing exceptional quality, unparalleled service, and competitive value to our customers in the construction industry. As an innovative and rapidly growing industry leader, our mission is to support and inspire our community of builders and contractors, empowering them to achieve more. Our tremendous growth and success in the retail construction industry and supply chain management stems from our commitment to building long-lasting relationships with our customers and within the community.

ROLE

Reporting to the Accounting Manager, the Accounts Receivable Specialist is responsible for the accurate and timely processing of customer accounts, collections, payments, invoicing and account reconciliations. The position plays an important role in maintaining accurate financial records, supporting cash flow and ensuring customer account issues resolved promptly and professionally. This position involves diplomatic interaction with customers to provide billing information and support to facilitate swift payment of invoices within terms. The ideal candidate is detail-oriented, organized and a resourceful collector. Extensive experience problem solving and engaging customers into paying past due accounts is integral to the success in this role.

RESPONSIBILITIES

- Essential Duties and Responsibilities include, but are not limited to the following:
- Record and apply customer payments, including EFTs, cheques, credit card payments, and cash payments.
- Maintain accurate customer account information and accounts receivable records.
- Monitor accounts receivable aging reports and follow up on outstanding and overdue balances.
- Maintain and exceed established collection performance targets.
- Contact customers regarding past-due accounts and obtain payment commitments in a professional and courteous manner via email and telephone.
- Investigate and resolve billing discrepancies, short payments, overpayments, unapplied payments, deductions, and account disputes.




- Reconcile customer accounts and statements and follow up on outstanding differences. Prepare and distribute customer statements as required.
- Respond to customer inquiries regarding invoices, account balances, payment status, and supporting documentation.
- Coordinate with Sales, Customer Service, Operations, and other departments to resolve billing and collection issues.
- Review customer accounts and escalate significantly overdue or problematic accounts to management in a timely manner.
- Assist with customer credit applications and maintain credit documentation where applicable.
- Prepare detailed weekly aging reports of 90+ for review by management.
- Assist with month-end and quarterly activities, including accounts receivable reconciliations, aging reviews, and reporting.
- Maintain organized supporting documentation for customer transactions and audit purposes.
- Identify opportunities to improve accounts receivable, billing, and collection processes. Maintain confidentiality of customer, company, and financial information. Any and all other duties as assigned to meet Company objectives.

Requirements

- Bachelor’s degree in accounting, Finance, or Business Administration or related field considered an asset.
- 5 years of accounts receivable experience reducing overdue accounts and days sales outstanding (DSO)
- Strong ability to accurately calculate, post, correct, and manage accounts receivables figures and records.
- Robust knowledge of collection regulations and fair credit practices.
- Must possess a high level of moral judgment for handling confidential information and monetary transactions.
- Experience with accounting or ERP system, Dynamics 365 knowledge considered an asset.




- Proficiency in Microsoft Excel and Microsoft Office applications.
- Experience managing a high volume of customer accounts and transactions is an asset.
- Strong attention to detail and accuracy.
- Excellent organizational and time-management skills.
- Strong customer service and interpersonal skills.
- Skilled and confident communication skills, particularly when discussing outstanding accounts.
- Strong analytical, reconciliation, and problem-solving abilities.
- Ability to investigate discrepancies and follow issues through to resolution.
- Ability to work independently and collaboratively as part of a finance team.
- Strong commitment to confidentiality and established financial controls.

Benefits of Working with IHL:

IHL Canada offers a collaborative, respectful work environment, with tremendous opportunities for professional development and career growth.

We are a family-owned and operated business that values a healthy work/life balance. We encourage and reward the contributions of team members, by offering competitive wages, comprehensive health benefits and tremendous opportunity for advancement.

IHL Canada proudly promotes an inclusive workplace, which fosters teamwork and mutual respect. As we continue to grow, we actively encourage diversity, equity, and inclusion within all levels of the organization.

This position is being recruited to fill an existing vacancy.

Artificial intelligence (AI) is not used in the screening, assessment, or selection of candidates for this role.

#Indeed

Pay: From $52,000.00 per year

Benefits:

- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Store discount
- Vision care
- Wellness program

Ability to commute/relocate:

- Vaughan, ON L4L 9J7: reliably commute or plan to relocate before starting work (required)

Application question(s):

- What accounting software and systems have you used?

Location:

- Vaughan, ON L4L 9J7 (preferred)

Work Location: In person

📌 Account Receivable | Payable Specialist (Vaughan)
🏢 Investments Hardware
📍 Vaughan