Medical Receptionist – Diagnostic Imaging Clinic
Sarnia Diagnostic Imaging, part of the Sure Care Diagnostics network
Full-Time | In-Clinic

About Sarnia Diagnostic Imaging
Sarnia Diagnostic Imaging is part of the Sure Care Diagnostics network of clinics, and is known for compassionate care and robust relationships with patients and referring physicians. We combine advanced technology with a patient-first approach to deliver accurate results and an exceptional experience at every touchpoint.

We're looking for an experienced, confident Medical Receptionist who thrives in a fast-paced healthcare environment and takes pride in being the face of the clinic.

Why Join Sarnia Diagnostic Imaging

✅ Join a growing and evolving organization
Be part of an exciting period of growth as we continue to shape the future of community-based diagnostic imaging as part of the Sure Care Diagnostics network.

✅ Patient-focused, inclusive culture
Work in an environment where compassion, respect, and dignity guide every patient interaction and internal collaboration.

✅ Continuous learning and professional growth
We invest in advanced imaging technology, operational excellence, and ongoing learning to support your professional development.

✅ Make a meaningful impact
Your expertise directly supports timely, accurate diagnoses and contributes to improved patient outcomes and experiences.

The Role
As a Medical Receptionist, you will play a critical role in clinic operations, patient experience, and physician relationships. This role requires strong communication skills, sound judgment, and prior experience in a diagnostic imaging or medical clinic setting.

Key Responsibilities





- Schedule patients efficiently across modalities, prioritizing STAT and urgent cases
- Manage patient escalations with professionalism, empathy, and resolution-focused communication
- Handle referring physician and clinic escalations, ensuring timely follow-up and service recovery
- Receive, review, and schedule referrals from fax, phone, and online booking platforms
- Use Velox confidently for referral intake, scheduling, and workflow management (experience required)
- Coordinate and schedule technologists based on clinic needs and patient volume
- Support outbound communications to referring clinics, including flyers, updates, and relationship-building initiatives
- Monitor and respond to Google reviews, escalating feedback internally when required
- Maintain accurate patient records and ensure compliance with privacy and clinic protocols
- Act as a calm, organized point of contact in a high-volume environment

What We're Looking For

- Previous experience as a medical or diagnostic imaging receptionist (required)
- Velox system experience (required)
- Exceptional verbal and written communication skills
- Strong organizational skills with the ability to manage competing priorities
- Experience handling escalations with confidence and professionalism
- Patient-focused mindset with a warm, composed demeanour
- Comfortable working in a fast-paced, multi-tasking environment
- Proactive, detail-oriented, and team-focused

Pay: $18.00-$20.00 per hour

Benefits:

- On-site parking

Ability to commute/relocate:

- Point Edward, ON N7V 1X4: reliably commute or plan to relocate before starting work (required)

Experience:

- Diagnostic or medical clinic: 1 year (required)

Language:

- English (required)

Work Location: In person

📌 Medical Receptionist - Sarnia Diagnostic Imaging (Canada)
🏢 Sure Care Diagnostics
📍 Canada