We are seeking a motivated and detail-oriented Disability Claims Administrator to join our dynamic team. In this role, you will be responsible for monitoring disability claims that are in permanent or C-Claims status and ensuring ongoing eligibility for benefits. You will regularly request and review medical information and support documentation, conduct telephone interviews with claimants, and communicate with various stakeholders to support effective claims management.

This is a fast-paced position that requires strong organizational skills, exceptional verbal and written communication abilities, sound judgment, and the ability to manage multiple priorities simultaneously. We are looking for an individual who is eager to grow professionally within a collaborative and evolving work workplace while delivering outstanding customer service.

Job Requirements

· Bilingualism - English and French

· Post-secondary education

· Minimum of 2 years' experience in an administrative role (considered an asset)

· Medical knowledge or experience in a healthcare-related field (considered an asset)

· Working knowledge of disability management processes and contract wording

· Proficiency with Microsoft Office applications, including Windows and Excel

· Experience using claims management systems, such as Navigator (considered an asset)

· Excellent oral and written communication skills

· Strong customer service orientation

· Ability to review and interpret contractual provisions and understand their impact on benefits

· make referrals to a case manager or other resource when needed.





· Ability to request, review, and assess medical and other supporting documentation

· Experience handling frequent telephone communication with claimants and stakeholders

What is Needed to Succeed

· Excellent organization, prioritization, and planning skills

· Strong multitasking abilities in a fast-paced environment

· Ability to exercise sound judgment and decision-making when assessing ongoing eligibility for benefits

· Strong analytical and problem-solving skills

· Ability to investigate discrepancies, probe for information, and resolve issues effectively

· Adaptable, flexible, and able to respond to changing priorities

· Fast learner who is proactive and takes initiative

· Ability to work independently with minimal supervision

· Strong team collaboration skills

· Exceptional attention to detail and accuracy

· Tact, diplomacy, and professionalism when communicating with claimants, plan members, service providers, and internal stakeholders

· Commitment to providing superior customer service that aligns with company values

· Ability to maintain accurate and timely claim updates and communications

· Strong interpersonal skills with the confidence to conduct frequent telephone conversations and interviews

· Ability to coordinate effectively with internal departments, case managers, physicians, and other involved parties to support ongoing claims management and monitoring.

“TGIT01”

Pay: $18.00-$21.00 per hour

Expected hours: 37.5 per week

Work Location: Remote

📌 Bilingual Medical claims Administrative (Canada)
🏢 Compunnel
📍 Canada