Warehouse Duty Manager – Catering Operations

About YHU Terminal
YHU Terminal is a joint venture between Porter Aviation Holdings and Macquarie Asset Management, leading the development of a new, state-of-the-art passenger terminal at Montreal Metropolitan Airport (Saint-Hubert). The terminal will serve up to four million passengers annually, setting a new benchmark in passenger experience and operational safety.

Our Values
At YHU Terminal, our values drive everything we do—from fostering innovation and teamwork to delivering outstanding passenger experiences. We’re building a culture where passionate individuals can grow, make a real impact, and help shape the future of air travel.

Position Summary
Under the direction of the Catering Operations Manager, the Warehouse Duty Manager – Catering Operations is responsible for the daily coordination and supervision of catering activities. oversees the daily activities of the catering warehouse, including receiving, temperature control, inventory management, flight assembly, cart/trolley preparation, sanitation, and secure storage of in-flight supplies.
The role ensures:

- On-time and accurate flight builds according to customer airline specifications.
- Full compliance with HACCP, CFIA, Transport Canada (Part 5), and YHU SOPs.
- Cold chain integrity, FIFO, proper labeling, and sanitation controls.
- Operational readiness of warehouse equipment, materials, and personnel.
- A safe and secure warehouse environment aligned with YHU SMS.

The Duty Manager serves as the on-shift leader for all warehouse personnel, providing supervision, coaching, performance oversight, and cross-functional coordination. Key Responsibilities
Warehouse Operations Leadership

- Ensure warehouse preparation and workflow (staging, pick & pack, cart assembly, waste segregation, storage replenishment) meet operational efficiency standards.
- Maintain continuous coordination with Transport Duty Manager, Kitchen, Dispatch, and OCC to support on-time performance.

- Verify pre-dispatch temperatures, dry ice placement, and cold chain integrity until delivery to aircraft.
- Ensure compliance with Transport Canada – In-Flight Security Requirements including:
- sealed carts,
- tamper-evident devices,
- controlled access zones,
- CSIFSD documentation,
- chain-of-custody procedures.

- Report any signs of tampering, contamination, or security breaches.

- Monitor on-time performance and operational efficiency throughout the shift.
- Conduct daily briefings with warehouse associate to align on goals and safety updates.
- Assign tasks, manage shift coverage, and support real-time decision-making to maintain smooth operations.

Inventory control & Receiving Oversight

- Oversee all receiving operations:
- verification of PO documents,




- quantity and quality checks,
- expiry date verification,
- packaging integrity,
- temperature checks for perishable goods.

- Ensure all items are logged, labeled, and stored under appropriate conditions (Dry / Chill / Frozen).
- Enforce FIFO, stock rotation, and proper bin assignment for all consumables and equipment.
- Monitor and validate inventory counts, daily cycle counts, and discrepancy resolution.
- Manage inbound/outbound shipments and ensure compliance with YHU SOPs and airline instructions.

Food Safety, Security, Cold Chain, and HACCP Compliance

- Enforce compliance with company safety policies, airport authority regulations, and Transport Canada standards.
- Supervise all warehouse shifts, ensuring accurate and timely flight builds according to airline specifications, galley plans, and loading sheets.
- Assign and coordinate daily tasks for warehouse associates, forklift drivers, pickers, cleaners, and flight builders.
- Validate that all outbound catering is complete, compliant, and properly sealed before release to Transport.
- Ensure all warehouse staff follow HACCP procedures, sanitation protocols, and allergen control requirements.
- Verify completion of:
- temperature logs (fridges, freezers, carts),
- sanitation logs,
- cleaning verification forms,
- allergen separation procedures,
- food handling controls.

- Maintain continuous oversight of cold rooms and ensure corrective actions for any temperature excursions.
- Ensure secure handling and storage of food, beverages, special meals, and crew items.
- Conduct or participate in incident investigations and ensure timely reporting and documentation.
- Promote a proactive safety-first culture through visible leadership and training reinforcement.
- Track and follow up on safety observations and corrective action plans.
- Support corrective actions and monitor compliance with QHSE recommendations.
- Ensure all warehouse zones designated for secure inflight supplies follow strict access control and screening requirements.
- Validate tamper-evident seals, CSIFSD forms, and chain-of-custody documentation.
- Report any suspicious item, damaged seal, or irregularity immediately.
- Support internal and external audits: Transport Canada, CFIA, airline quality inspections.
- Promote a Safety-First culture within the warehouse environment.
- Conduct safety briefings, toolbox talks,



and ongoing coaching for warehouse personnel.
- Enforce proper use of PPE, safe lifting techniques, ergonomic best practices, and forklift safety.
- Lead or support hazard identification, incident reporting, and VORTEX submissions.
- Conduct facility inspections, warehouse audits, and corrective action follow-up.
- Ensure compliance with YHU SMS, emergency procedures, spill control, and environmental standards.

Administrative & Reporting

- Maintain accurate Catering service logs, incident reports, and operational records.
- Ensure accurate documentation of:
- flight build sheets,
- inventory data,
- receiving records,
- temperature logs,
- sanitation checklists,
- warehouse KPIs.

- Provide shift handovers and operational reports to management.
- Participate in strategic planning to improve warehouse workflows, storage systems, and automation.
- Provide operational reports to management and contribute to weekly and monthly KPI reviews.
- Collaborate with other departments to resolve service issues and improve processes.
- Participate in audits (internal, Transport Canada, CFIA, airline).
- Carry out other operational duties as assigned by the Operations Manager.

People Leadership & Training

- Lead, mentor, and coach drivers, driver assistants, and transport leads.
- Conduct on-the-job training for high-lift operations, aircraft service procedures, and safety compliance.
- Address performance issues, enforce discipline, and promote a professional, customer-oriented environment.
- Ensure team adherence to YHU policies on uniform, grooming, PPE, and conduct.

Qualifications & Competencies

- Minimum 5 years of supervisory experience in warehouse, inflight catering, food logistics, or ground handling operations.
- Valid driver’s license; ability & willingness to obtain DA/AVOP certifications.
- Strong leadership skills with the ability to communicate effectively and motivate teams.
- Clear criminal background & ability to obtain Transport Canada security clearance.
- Excellent written and verbal communication in; French/ English is an asset.
- Organized, adaptable, and able to perform under pressure in a time-sensitive environment.
- High school diploma (post-secondary education preferred).
- College diploma or University certificate on supply chain management (Preferred).
- Committed to fostering a strong culture of safety, quality, and operational discipline.
- Flexible and available to work wide-ranging shifts (day, evening, night, weekends, holidays) as required.
- Proven experience working in a fast-paced, time-critical, safety-sensitive environment.

Working Conditions:

- Flexible schedule, including nights and weekends during peak operations.
- May involve lifting equipment and responding to on-site incidents.

📌 Warehouse Duty Manager – Catering Operations (Canada)
🏢 YHU Terminal
📍 Canada