ACCOUNT MANAGEMENT TEAM: The Account Management team functions as our clients’ strategic advisors and partners. The Accounts team works in close partnership with every department across Diamond, collaborating to ensure projects are delivered seamlessly and executed to the highest standard. As a Group Account Director, you will be accountable for leading a significant portfolio of business and serving as the senior strategic advisor to multiple client partners.

You naturally think in customer journeys rather than channels and are equally comfortable leading conversations around brand strategy, digital experiences, CRM, CX, agile delivery, data, analytics and optimization. We're seeking someone who can seamlessly integrate experiential into broader marketing ecosystems and help clients maximize the effectiveness of their investment across every consumer touchpoint. Currently operating as a Group Account Director (or equivalent senior client leadership role) with responsibility for leading complex, integrated client portfolios. ~ Demonstrated understanding of customer journey planning and how channels work together to deliver business outcomes. ~ Digitally fluent with experience leading integrated marketing programs spanning brand, digital products, CRM, customer experience (CX), data, analytics and agile delivery. ~ Extensive experience leading integrated digital marketing initiatives and partnering with digital, strategy, analytics, technology and creative teams. ~ Expert at storytelling and building impactful and influential strategy and creative concept presentations.



~ Proven success leading team-based projects ~ Strong planning and organizational skills: time-management, working to critical paths, budgeting, delegating, facilitating meetings, multi-tasking, attention to detail, follow up, etc. ~ Love building relationships and getting to know clients Client-side experience a significant asset, particularly Tier 1 CPG or in the Financial Industry Planning experience a significant asset ~ Working within, and managing a retainer-based billing model Act as the senior integrated marketing advisor to clients, connecting brand strategy, digital experiences, CX, analytics and experiential marketing into cohesive business solutions.

Demonstrate confidence and industry expertise as a senior Agency leader Analytic, Strategic and Planning Abilities Facilitate the deconstruction of client brand and business challenges in order to develop actionable strategies that are then translated into actionable creative briefs. Work closely with the Strategy & Creative teams to ensure strategically sound and powerful creative output. Staff and Project Leadership Build, lead, and develop a high-performing Account team by providing strategic direction, mentorship, performance coaching, and opportunities for qualified growth.

Work collaboratively with project team and provide valuable feedback at each critical juncture point of a project to ensure delivery to Diamond standards (eg. project kick-off, creative brief, concept & creative development and presentation, final wrap reports) Lead, mentor and develop direct reports including providing clear on-going performance feedback

📌 Account Director, Digital (Toronto)
🏢 Diamond
📍 Toronto