Reports to: Manager, Client Services

Location: Orillia Main Office

Summary The Administrative Assistant assists and supports the Manager - Client Services with administrative duties. They complete and maintain all the administrative functions of the department, including but not limited to time management, developing and providing regular reports within a unionized setting.

Definitions

LMA: Leads, Manages, Accountable

Leads: Provides oversite, direction, and leadership for the associated duty or responsibility

Accountable: Responsible to participate in and/ or ensure the completion and quality of the duty or responsibility assigned

Manages: Directly involved in the completion of the duty or responsibility assigned

This is a general list of duties and expectations and may not be a complete list of actual job responsibilities. Other duties may be assigned, and responsibilities may be added or removed in accordance with organizational needs.

Key Knowledge, Skills, Abilities, and Other Qualifications:

- Proven experience within an administrative role, preferably within a health care industry

A well-defined sense of diplomacy, including solid negotiation, conflict resolution, and people management skills. Knowledgeable about personal support and community support services





Demonstrated ability to assist clients and family members with concern and empathy; respecting their confidentiality and privacy and communicating in a courteous and respectful manner.

Ability to effectively communicate both verbally and in writing;

Ability to work well under pressure;

High level of integrity, confidentiality, and accountability;

Computer proficiency, knowledge of MS Office and other software systems

High degree of resourcefulness, flexibility, and adaptability.

Be politically and culturally sensitive

General Working Conditions

- Generally working in an office environment

- Interacts with residents, family members, staff, visitors, etc.

- Intermittent physical activity including walking, standing, sitting, lifting, and supporting clients

Other Considerations Due to the changing nature of the Organization’s role and relationship with funders, the duties and responsibilities of this position may change necessitating the delegation of other related duties within the Organization.

The continuation of this position within the Organization is dependent on continued funding through the Government of Ontario.

📌 Admin Office Support (Ontario)
🏢 Helping Hands, Orillia
📍 Ontario