Our client, a leading organization in the financial services industry, is seeking an experienced Application Support Specialist to support mission-critical banking applications and infrastructure. This role is ideal for a highly analytical operations professional with a strong background in lending, loan servicing, credit card, or consumer banking platforms , combined with expertise in production support, incident management, and operational excellence.

You will play a key role in ensuring the availability, stability, and performance of enterprise applications that support core banking and lending operations. Working closely with technology and business teams, you will help drive service reliability, incident resolution, automation initiatives, and continuous operational improvements.

Location: Toronto, ON (Hybrid - 2 to 3 days onsite per week)

Duration: Initial 6-Month Contract with Robust Extension Potential

Required Qualifications

Must-Have Experience

- 6+ years of experience in Technology Operations, Production Support, Application Support, or IT Operations.
- Strong experience within the Banking or Financial Services industry .
- Proven experience supporting Lending, Loan Servicing, Consumer Lending, Commercial Lending, Credit Card, Mortgage, or Credit Adjudication platforms .
- Hands-on experience with:
- Incident Management
- Problem Management
- Root Cause Analysis (RCA)
- Production Support
- Release Management
- Production Deployments
- Experience supporting high-availability, mission-critical applications.
- Strong analytical and troubleshooting skills with the ability to resolve complex production issues quickly.
- Experience using Jira and Confluence.
- Bachelor's degree in Computer Science, Engineering, Information Systems,



or equivalent experience.

Technical Requirements

- Experience supporting Mainframe / Host environments.
- Knowledge of enterprise monitoring and logging tools.
- Understanding of network, storage, and infrastructure support concepts.
- Familiarity with automation, operational tooling, and self-healing solutions.

Key Responsibilities

- Provide production support for mission-critical banking and lending applications in a 24x7 environment.
- Monitor application and infrastructure health, investigate issues, and restore services within defined SLAs.
- Lead and coordinate incident management, problem management, and root cause analysis activities.
- Support production releases, code deployments, and change implementation activities.
- Partner with development and engineering teams to improve application stability, monitoring, and operational processes.
- Develop and enhance automated monitoring, alerting, logging, and self-healing capabilities.
- Support and troubleshoot mainframe/host-based applications and related infrastructure components.
- Maintain operational documentation, runbooks, and knowledge articles using Jira and Confluence.
- Collaborate with cross-functional teams to identify opportunities for service improvement and operational efficiency.
- Participate in on-call support and major incident response activities as required.





Preferred Qualifications Candidates with experience supporting any of the following will be highly regarded:

- Loan Origination Systems (LOS)
- Loan Servicing Platforms
- Mortgage Platforms
- Credit Decisioning / Adjudication Systems
- Consumer or Commercial Lending Applications
- CRIF
- ALS
- XAM
- Core Banking Platforms

Experience with tools such as Splunk, Dynatrace, AppDynamics, Control-M, or similar enterprise monitoring technologies is considered an asset. If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis and Talent Solutions.

Experis® is a global leader in technology services and part of the ManpowerGroup® (NYSE: MAN) family of brands. We connect skilled technology professionals with meaningful opportunities where they can grow their careers, expand their expertise and make a real impact. Guided by the belief that it takes Human Ingenuity to unlock the true potential of technology, Experis helps people gain experience with leading organizations, build sought-after skills and take the next step toward a brighter future.

Backed by ManpowerGroup's 75+ years of workforce expertise and global reach across more than 70 countries and territories, Experis brings the scale, insight and opportunity to help people and businesses thrive. ManpowerGroup is consistently recognized for its commitment to inclusion, ethics and responsible business, including being named one of the World's Most Ethical Companies. Learn more at Experis.com.

📌 Application Support Specialist (Toronto)
🏢 Experis Canada
📍 Toronto