Job Overview Requirement/Must Have:

- Bachelor degree or higher in Computer Science or related fields.
- Good understanding of Credits and Working Capital business lines.
- Good understanding of Asset Finance and Securitization, Special Purpose Fund/CLO, Residential Mortgage-backed Securities, Commercial Mortgage-backed Securities and Asset-backed Securities business lines.
- Proficiency in at least one of Shell, Perl, Batch, or Python scripting skills.
- Well versed with incident, problem, and change management processes.
- Strong verbal and written communication skills.
- Good documentation skills with advanced knowledge of Excel, Word, and PowerPoint.
- Good understanding of Java J2EE applications.
- Experience with Unix, Linux, and Windows servers.
- Experience with application deployments and installations.
- Knowledge of SQL and PL-SQL.
- Knowledge of tools such as Jira, ITSM, and ServiceNow.
- Solid multitasking skills and ability to reprioritize tasks.
- 24/7 availability during On-Call schedule.
- Good understanding of ServiceNow or a similar tool and service management processes.
- Understanding of data protection principles.
- Ability to work independently and collaboratively within a team.

Responsibilities

- Implement computer system requirements by defining and analyzing system problems, designing, and testing standards and solutions.
- Define application problems by conferring with stakeholders and evaluating procedures and processes.
- Develop solutions by preparing and evaluating alternative workflow solutions.
- Test, maintain, and monitor computer programs and systems.
- Troubleshoot program and system malfunctions to restore normal functioning.
- Provide application and technical support to critical 24x7 Credits, Working Capital, and Asset Finance and Securitization applications.
- Act as a subject matter expert on application architecture, disaster recovery, and infrastructure integration.




- Follow information security standards and adhere to governance framework for applications in the platform.
- Participate in application security related projects and manage server obsolescence and vulnerabilities.
- Responsible for L1/L2 production support, incident management, problem management, and change management including application deployments.
- Support data flows between financing applications and other upstream and downstream systems.
- Support operations teams for technical issues.
- Participate in yearly Disaster Recovery, Liveplay, and Backup Recovery testing.
- Coordinate and fulfill project support tasks and provide status reports.
- Provide expertise on production constraints and environment readiness.
- Maintain application and systems as per Information Security guidelines.
- Ensure data protection regulations are implemented from a data security standpoint.
- Maintain monitoring, capacity planning, and performance tuning of financing solutions application components.
- Understand and document technical processes and data flows.
- Participate in Change Control review meetings to ensure data quality and coordinate approvals.
- Manage Cyberark bypass controls and assess for resolutions.
- Facilitate prioritization sessions with stakeholders to rank tasks for focused execution and transparency.
- Industrialize legacy processes using AI.

Nice To Have

- Infrastructure, MQ, Websphere, and Tomcat knowledge.
- ITIL foundation knowledge or certification.

Skills

- Shell scripting.
- Perl.
- Python.
- Java J2EE.
- Unix.
- Linux.
- Windows Server.
- SQL.
- PL-SQL.
- Jira.
- ServiceNow.
- Incident Management.




- Problem Solving.
- Agile Methodology.

Qualification And Education

- Bachelor degree or higher in Computer Science or related fields.

Benefits Our Benefits Include:

- Medical, Dental, and Vision Insurance
- 401(k) Retirement Plan
- Health Savings Account (HSA)
- Disability Insurance (Short-Term and Long-Term)
- Life and AD&D; Insurance
- Paid Sick Leave (where required by applicable state or local law)
- Supplemental Insurance Plans
- Identity Theft Protection
- Pet Insurance
- Employee Wellness Programs
- Employee Assistance Program (EAP)
- Career Growth and Professional Development Opportunities

Disclaimer : Advantages eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws. About Cynet Systems Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia.

As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.

📌 Application Production Support Analyst (Montreal)
🏢 Cynet Systems
📍 Montreal