Application Support Analyst – Level 3

Rate: $40–$52/hr Inc.

Contract: 6 months

Location: Toronto, ON – Front Street West

Work Model: Hybrid – currently 2 days onsite, potentially increasing to 4 days

Hours: 37.5 hours/week

Start: ASAP

Role Overview

Seeking a senior Application/Production Support Analyst to provide Level 3 support for enterprise applications within a financial services environment. The role requires deep production support experience, robust monitoring/troubleshooting capabilities and knowledge of Java-based applications.

Key Responsibilities

- Provide Level 2/3 production and application support.
- Investigate incidents, perform root cause analysis and drive remediation.
- Monitor applications and create dashboards using Splunk, Dynatrace, PagerDuty and ServiceNow.
- Troubleshoot applications within Linux/Unix environments.
- Support complex Java/J2EE applications and production deployments.
- Manage incident, problem and change management activities.
- Support certificate management and application security requirements.
- Monitor application availability, performance and operational stability.
- Partner with development,



infrastructure, architecture and business teams to resolve production issues.
- Identify opportunities for automation and improved operational resiliency.
- Support change management, production implementation, audit and business continuity controls.

Must-Have Requirements
- 10+ years of Application/Production Support experience, including incident, problem and change management.
- 5+ years of banking or financial services experience.
- Strong hands-on experience with:
- Splunk
- Dynatrace
- Linux/Unix
- ServiceNow
- PagerDuty
- Certificate Management
- Strong understanding of Java/J2EE applications.
- Strong troubleshooting, analytical and problem-solving skills.
- Strong written and verbal communication skills.

Nice to Have
- Lead or senior-level support experience.
- Java, Azure, microservices or automation certifications.
- Knowledge of authentication technologies including SSO, MFA, OAuth, SAML and OpenID Connect.
- Experience driving automation and operational resiliency initiatives.

📌 Application Support Analyst (Toronto)
🏢 Infotek Consulting
📍 Toronto