The Apps Support Group Manager is accountable for management of complex/critical/large professional disciplinary areas. Applies in-depth understanding of the business impact of technical contributions. Strong commercial awareness is a necessity.

Excellent communication skills required in order to negotiate internally, often at a senior level. Exercises control over resources, policy formulation and planning. Involved in short- to medium-term planning of actions and resources for own area.

Full management responsibility of a team or multiple teams, including management of people, budget and planning, to include performance evaluation, compensation, hiring, disciplinary actions and terminations and budget approval. Demonstrates an in-depth understanding of how apps support integrates within the overall technology function to achieve objectives; Vendor relationship management including oversight for all offshore managed service. Improve the service level the team provides to our end users, which includes maximizing operational efficiencies, strengthening incident management, problem management and knowledge sharing practices.

Formulate and implement a framework for managing capacity, throughput and latency. Work with various team members on coaching them on how to maximize their potential, work better in a highly integrated team workplace and focus on bringing out their strengths. Drives continued cost reductions and efficiencies across the portfolios supported by means of Root Cause Analysis reviews, Knowledge management, Performance tuning, and user training Evaluates subordinates' performance and makes decisions on pay increases, hiring, terminations and other personnel actions.

Assures adherence to all support process and tool standards and work with Management to create new and/or enhance processes to ensure consistency and quality in “best practices” across the overall support program Influences and negotiates with senior leaders (across functions); Management responsibility for a team or multiple teams, including management of people,



budget and planning, performance evaluation, compensation, hiring, disciplinary actions and terminations and budget approval. Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards. Post-Graduation in relevant field preferred ~ Senior to advanced level experience in an Apps Support role with commensurate experience in people management. ~ Experience of senior stakeholder management ~ Project management with demonstrable results in improving IT services ~ Capacity Planning/Forecasting exposure a plus ~ Effectively share information with other support team members and with other technology teams ~ Bachelor’s/University degree, Master’s degree preferred Applications Support Full time Primary Location Full Time Salary Range: $Automated Processing and AI We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening.

Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster. #

📌 Application Support Manager Application Support Manager (Mississauga)
🏢 Citigroup
📍 Mississauga