The Apps Sup Tech Lead Analyst is a strategic professional who stays abreast of developments within own field and contributes to directional strategy by considering their application in own job and the business. Recognized technical authority for an area within the business. Requires basic commercial awareness.

Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Work impacts an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family.

The Apps Support Tech Lead

Analyst is responsible to partner with multiple technology teams to ensure appropriate integration of functions to meet goals; Provides expertise in area and an advanced level of understanding of the principles of apps support. Formulates and defines systems scope and objectives for complex, high impact application enhancements and problem resolution through in-depth analysis and evaluation of complex business processes, systems and industry standards; Partners with multiple technology areas and management teams to ensure appropriate integration of functions to meet goals. Works closely with Product Owners, Business Analysts and Systems Analysts to determine and document Systems impacts and support requirements Identifies risks, vulnerabilities and security issues; proposes risk mitigation options.

Provides in-depth analysis with interpretive thinking to define problems and develop innovative solutions. Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy,



applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Experience is supporting applications using ECS cluster, Kafka, Solace, API Microservices ~ Hands on experience in managing apps hosted on Cloud. ~ Knowledge of active monitoring tools (Tivoli, Nagios, ITRS, Uptime, etc.) ~ Demonstrated leadership, interpersonal skills and relationship building skills ~ Service oriented attitude ~ Experience working or leading requirement gathering efforts for multiple large development projects at one-time ~ Proficient using basic technical tools and systems ~ Deeper understanding of web technologies ~ Understanding of IP networks + ability to analyze and monitor network traffic Bachelor’s/University degree, Master’s degree preferred ------------------------------------------------------ Applications Support ------------------------------------------------------ Full time ------------------------------------------------------ Primary Location Full Time Salary Range: $We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Citi is an equal prospect employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster. #

📌 Application Support Lead - Vice President (Mississauga)
🏢 3M HEALTHCARE
📍 Mississauga