Assistant Manager Training Data & Systems Full Time Permanent Position SummaryThe Assistant Manager Training Data & Systems helps ACI Global Training use reliable information to make decisions and keeps the teams learning and operational systems running smoothly The role brings together three practical areas maintaining accurate data producing clear reports and insights and providing day to day support for the learning management system LMS and other departmental tools The successful candidate will also help improve recurring processes and reduce unnecessary manual work This is a hands on collaborative role You will work with colleagues in Global Training and partner teams such as Finance and IT as well as external vendors when needed You will not be expected to build enterprise systems or solve every technical issue alone What You Will DoKeep Our Data Reliable and Well OrganizedMaintain the departments central data repository and keep key information accurate current and consistently structuredBring together data from the LMS financial reports and other operational sources for regular reporting and analysisComplete routine data checks and reconciliations investigate discrepancies and work with colleagues to resolve issues at the sourceMaintain explicit data definitions historical records reporting snapshots and practical documentationHandle departmental information with appropriate care confidentiality and attention to access requirementsTurn Data into Useful InformationPrepare and improve recurring reports and dashboards for operational teams and departmental leadershipReview enrollment delivery financial customer and operational data to identify meaningful trends gaps risks and opportunitiesSupport forecasting and planning by providing clear comparisons explanations and practical insightsRespond to reasonable ad hoc reporting requests and help colleagues understand what the information meansPresent findings clearly to colleagues with different levels of technical knowledge and flag important changes that may require attentionSupport Our Systems and The UsersHelp administer the LMS and other departmental systems including user access roles course or session setup licences and assigned configuration tasksProvide first line help for common data reporting access and system questions escalating technical issues to IT or vendors when appropriateSupport system updates and approved enhancements by gathering requirements testing changes and checking that solutions work as expectedMaintain straightforward procedures and user guidance and help colleagues become confident using departmental toolsImprove How We WorkLook for practical ways to simplify recurring reporting and administrative processesHelp standardize workflows and introduce appropriate automation with suitable testing and documentationSupport departmental technology and data projects as a knowledgeable business user and operational partnerGather feedback and use it to improve the usability accuracy and efficiency of reports tools and processesWhat You BringA post secondary qualification in data analytics business administration information systems finance operations or a related field or equivalent practical experienceExperience working with data reports dashboards or operational information in a business environmentConfidence using spreadsheets reporting or database toolExperience checking data quality reconciling information and producing accurate recurring reportsThe ability to organize competing requests meet regular deadlines and follow issues through to resolutionClear written and verbal communication including the ability to explain data and system matters in plain languageHelpful but Not EssentialExperience administering an LMS or another configurable business systemExperience with Airtable dashboard tools workflow automation system testing or process documentationExperience working with financial customer training or learning program dataHow You WorkYou are curious and analytical but also practical you enjoy finding the reason behind a number and turning it into a useful next stepYou care about accuracy and notice details without losing sight of the wider business purposeYou enjoy bringing order to information improving everyday processes and helping colleagues use systems with confidenceYou communicate openly collaborate well and know when to ask for input or escalate an issueYou are comfortable learning recent tools We do not expect you to arrive as an expert in every platform listed in this descriptionIf this role interests you but your experience does not match every point above we still encourage you to apply Relevant strengths and the ability to learn matter as much as familiarity with every individual tool ACI World ValuesThe successful candidate will demonstrate and embody ACI Worlds values StewardshipMember focusedIntegrityExcellenceCollaboration InnovationInclusivityWhat We OfferA varied role in an international and multicultural environmentHybrid work environmentFour weeks of vacation per yearFive sick days and five mental wellness days per year plus a flexible monthly employee wellness accountHealth insurance coverage from the first day of employment and RRSP company matching contributionsEmployee cell phone iPhone with TELUS Health virtual care includedOPUSEXO Transit discount and employee recognition points redeemable for gift cards

📌 Assistant Manager, Training Data & Systems (Canada)
🏢 Airports Council International
📍 Canada