About the Role

We are looking for a dependable and motivated Assistant Store Manager to support the day-to-day operations of our retail store and assist with our in-store café when needed.

This position works closely with the Store Manager to ensure smooth daily operations, support and supervise employees, maintain a high standard of customer service, and help coordinate activities between the retail store and café.

The ideal candidate is organized, responsible, comfortable leading a team, and willing to be hands-on in both a retail and food-service environment. Previous retail management or supervisory experience is preferred, and experience in a café, restaurant, or other food-service environment is considered an asset.

Key Responsibilities

- Assist the Store Manager with daily store operations and overall store performance.
- Supervise, support, and provide directions to retail and café employees as required.
- Take responsibility for store operations when the Store Manager is unavailable.
- Help train and onboard new employees and provide ongoing coaching and guidance.
- Assist with employee scheduling, break coordination, and daily task assignments.
- Ensure employees follow company policies, procedures, customer service standards, and applicable food-safety practices.
- Provide friendly and professional customer service and assist with escalated customer concerns.
- Monitor store presentation and ensure shelves, displays, and promotional areas are clean, organized, and properly stocked.
- Assist with receiving shipments, inventory organization, replenishment, and stock counts.
- Monitor inventory levels and communicate stock or operational concerns to management.
- Support opening and closing procedures, including cash handling and end-of-day responsibilities.
- Assist the in-store café during busy periods or when additional coverage is required.
- Support basic café operations, including customer service, order preparation, cleaning, restocking,



and maintaining an organized work area.
- Help ensure café employees follow proper food handling, sanitation, cleanliness, and safety procedures.
- Assist with inventory and supply management for both retail and café operations.
- Help maintain a clean, safe, and welcoming environment throughout the store and café.
- Identify operational issues and work with management to resolve them efficiently.
- Complete basic administrative duties and maintain accurate operational records as required.
- Perform other duties as needed to support the retail store, café, and management team.

Qualifications

- Previous retail, customer service, or supervisory experience preferred.
- Previous café, restaurant, food-service, or food-handling experience is preferred.
- Previous leadership or management experience is an asset.
- Knowledge of food safety and sanitation practices is an asset.
- Food Handler Certification is an asset.
- Chinese or Japanese language skills are considered an asset.
- Strong communication and interpersonal skills.
- Ability to lead and work effectively as part of a team.
- Reliable, responsible, and comfortable working independently when required.
- Strong organizational and time-management skills.
- Ability to multitask and prioritize responsibilities in a busy retail and food-service workplace.
- Comfortable handling customer concerns and making day-to-day operational decisions.
- Basic computer and point-of-sale (POS) system skills.
- Ability and willingness to assist in both retail and café operations as needed.
- Availability to work a flexible schedule, including evenings, weekends, and holidays as required.

Pay: $16.00-$25.00 per hour Expected hours: 40.0 per week

Benefits

- Dental care
- Extended health care
- Flexible schedule
- Vision care

Application question(s):
- Do you have previous experience in a supervisory or managment role?
- Do you have previous experience in the retail or food service industry?

Language:
- English (required)
- Chinese or Japanese (preferred)

Work Location: In person

📌 Assistant Store Manager (Winnipeg)
🏢 Oomomo Cafe
📍 Winnipeg