- LOCATION

95 Browns Line Etobicoke, Ontario, Canada

- CAREER AREA

Customer Care

- Job Type

Part time

- JOB ID

#R76427

About the Role The Brink's National Client Services (BNCS) team is committed to putting customers at the center of everything we do while delivering a best-in-class customer experience. We are looking for customer-focused professionals who enjoy solving problems, providing effective solutions, and working in a fast-paced environment. If you thrive on helping others and collaborating with a team, we'd love to hear from you.

Availability Requirements

This role requires flexibility to provide short-notice schedule coverage for employee absences, vacations, and other staffing needs. Candidates must be available to accommodate changes in scheduling as operational requirements arise.

Required Shift

Availability - 08:00 AM - 04:00 PM - 03:00 PM - 11:00 PM - 11:00 PM - 07:00 AM - Availability for both weekday and weekend coverage is required Key Responsibilities - Respond to internal and external customer inquiries via phone and email - Provide support related to Brink's products and services - Troubleshoot technical issues impacting customers and crew members - Collaborate with internal departments to ensure timely resolution of customer concerns - Follow established processes to diagnose issues and identify appropriate solutions - Generate and distribute operational reports throughout the day - Support ad hoc projects and serve as a key contact for customer communications - Deliver a professional, positive, and efficient customer experience Required Qualifications We're looking for candidates who have:
- A passion for delivering exceptional customer service - Fluency in English and French (spoken and written) - Minimum 2 years of experience in:
- Call Centre environments - Customer Service roles - Help Desk or Technical Support positions - Strong problem-solving and troubleshooting skills - Ability to remain calm and effective under pressure - Ability to manage multiple priorities and quickly adapt between:
- Technical support inquiries - Billing-related concerns - Phone and email communications - Excellent verbal and written communication skills - Solid computer and technology skills - A positive, collaborative, team-first mindset - A continuous improvement approach with a willingness to suggest process enhancementsNice to Have Qualifications:
- Experience working within the transportation/security industry

📌 Bilingual Call Centre Agent (Etobicoke)
🏢 Brink's Canada
📍 Etobicoke