LRO Staffing is partnering with a well-established national membership-based organization to recruit a Bilingual Director, Member Experience & Engagement for a full-time, permanent opportunity in Ottawa. This is a senior leadership role offering an exciting opportunity for an experienced communications, membership, engagement, events, or stakeholder relations professional to make a meaningful impact within a respected national organization. Provide strategic leadership and oversight of the membership lifecycle, including recruitment, onboarding, renewal, engagement, and retention Develop and monitor member engagement, satisfaction, participation, and service performance indicators Advise senior leadership on member engagement, communications, stakeholder relationships, sponsorships, and emerging opportunities Lead the development and implementation of strategic communications plans, ensuring consistent messaging across channels and alignment with organizational priorities Oversee the planning and delivery of member-facing events and programming, including signature, virtual, hybrid, and in-person events Ensure events and engagement initiatives strengthen member value and support relationship-building Identify opportunities to modernize member engagement, communications, and service delivery through emerging technologies, digital tools, and process improvements Support executive-led partnerships through planning, coordination, follow-up, and relationship management Develop and maintain strong relationships with members, sponsors, partners, stakeholders, consultants,



and service providers Establish and oversee service standards for member inquiries, registrations, renewals, and other member services Collaborate across the organization to strengthen membership workflows and the effective use of member data and systems Set clear goals and priorities, manage performance, provide coaching, and support professional development Coordinate staff, volunteers, partners, and temporary workers during major events and engagement activities Support hiring and performance management activities in accordance with organizational policies Manage multiple priorities and initiatives in a fast-paced environment where priorities may shift Travel nationally approximately 3-4 times per year, as required Post-secondary degree or diploma in Communications, Public Relations, Event Management, Business Administration, Marketing, Stakeholder Engagement, or a related discipline, or an equivalent combination of education and experience Minimum 5 years of progressively responsible experience in member experience, stakeholder engagement, strategic communications, event management, sponsorships, or a related field, including senior management or director-level experience Experience within a not-for-profit, association, membership-based,



public sector, or similarly complex stakeholder workplace Experience advising or supporting senior leaders and working with high-profile stakeholders Exceptional interpersonal and relationship-building skills Experience developing or improving member, client, or stakeholder experience strategies is an asset Experience managing external consultants, contractors, vendors, and service providers is an asset Experience managing budgets and resources is an asset Experience identifying and securing sponsorship opportunities is an asset Bilingualism in English and French, both written and verbal, is mandatory Proficiency with Microsoft 365 and digital communications, event management, and virtual platforms such as Zoom, Teams, and Pheedloop Experience with CRM systems, particularly Dynamics 365, is an asset Adaptable and comfortable managing multiple concurrent priorities and changing operational demands Hybrid - minimum 3 days per week in office, with flexibility for remote work based on operational needs Hours: 37.5 hours per week, Monday to Friday.

Occasional evening and weekend availability required during major events Comprehensive total compensation package following successful completion of a 180-working-day probationary period, including Sun Life healthcare and drug coverage, 6% employer pension contributions, three weeks' vacation, 15 sick days, five paid family responsibility days, professional development opportunities, and a peer recognition program with gift card rewards #

📌 Bilingual Director, Member Experience & Engagement - Permanent - 19363 (Quebec)
🏢 LRO Staffing
📍 Quebec