Job Overview

We are currently recruiting for a Bilingual (French and English) Claims Processing Administrator. The successful candidate will work in a hybrid work environment with three days working from our office and two days working from home.

As a Claims Processing Administrator, you willadjudicate claims related to our specialized program insurance products. You will provide claim support to customers and communicate with financial institutions, dealership personnel and other service providers.

If you speak French and are willing to obtain your RIBO license, are detail oriented, reliable and committed to serving customers, this is an excellent opportunity. This position is a full time, permanent hybrid role. Remuneration will be commensurate with experience and obtaining the required license for the position.

Duties

- Providing customer service to both internal and external customers including Insurers, Financial Institutions, Dealers, Policy Holders, Wholesalers and our field team of Business Development Managers
- Examining claim forms and supporting documents submitted by Insurers, Dealerships and/or Financial Institutions
- Interpreting policy definitions, exclusions and preparing recommendations for proper customer service
- Documenting all communications and correspondence with Dealers, Customers, Claims Representatives, Financial Institutions and Wholesalers
- Calculating and preparing settlement reports and recommendations to Insurers
- Preparing settlement letters to Financial Institutions to accompany settlement cheques
- Promptly handling inquiries from Customers, Dealers, Financial Institutions, Business Development Managers and Insurers with respect to the claims process, claim status, coverage and complaints
- Processing settlement cheques, coordinating the car auction process and cancellations

Qualifications

- Fluency in both English and French (written and spoken)
- College or University training and two years of work experience, preferably in a claims setting
- Successfully obtaining a RIBO level 1 license is a condition of employment. The company will pay for the program and your first two weeks of employment will be spent taking a preparatory course and writing the exam.



For more information on the Registered Insurance Brokers of Ontario (RIBO) program, please visit: or .
- Proficiency with Google Apps, Microsoft Office, Access and Internet

What you bring:

- Exceptional verbal and written communication skills in English and French. A French and English assessment is a part of the recruitment process.
- Ability to administer proper telephone protocol and follow standard procedures
- Excellent customer service skills
- Self-starter, adaptable and reliable
- Willingness to collaborate as a strong team player
- Quality focused with a keen attention to detail
- Capable of developing strong knowledge of the principles and practices of the claims department
- Ability to exercise good judgment, recognize scope of authority, and protect confidential information

Not sure you meet all the qualifications listed below? Please apply anyway if you are fluent in both French and English and have a passion for learning. We’re looking for talented people who share our passion for our mission of providing financial confidence to consumers for meaningful purchases. A desire to learn and grow matters as much as experience. We’re committed to building an inclusive environment.

Perks and Perks:

We provide a competitive compensation and benefits program, including health, dental, life insurance, disability, group retirement savings, and three week's vacation to start. We will provide you with all the necessary tools you’ll need to be effective in your new role.

Insurance Insight Inc. (formerly WALKAWAY® Canada Inc.) is headquartered in Oakville, Ontario and is an insurance brokerage specializing in providing automotive manufacturers and dealerships in North America and around the world with high-quality insurance-based products and technology solutions.



As the exclusive provider of WALKAWAY products and services, we specialize in large national automobile after-market products, such as creditors insurance and GAP insurance, enabling a minimum amount of administration with the maximum amount of return.

We’re a close-knit group that thrives on mutual respect and stays true to our core values of purpose, authenticity, commitment, and teamwork. We operate on the basis of honesty, fairness, and integrity, and we value purpose, authenticity, commitment, and teamwork. Here you will have the opportunity to learn something new every day.

You’ll be part of a team that’s the best at what they do--as you can see from our 4.8 star Google Review rating and the best colleagues that you’ll ever have because that’s what we look for in everyone we hire.

We believe our team members represent our single biggest investment and our most valuable asset. We know that in today’s highly competitive job market, talented people can work anywhere. We are proud to be named one of Canada’s Most Admired™ Corporate Cultures and a Top Insurance Workplace. For more information visit our website: www.insuranceinsight.ca.

We thank all applicants for their interest but wish to advise that only those selected for an interview will be contacted.

Insurance Insight welcomes applications from people with disabilities. Accommodations are available on request for candidates participating in any aspect of the application, assessment and selection process.

Job Types: Full-time, Permanent

Pay: $39,000.00-$52,000.00 per year

Benefits

- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Tuition reimbursement
- Work from home

Application question(s):
- Do you have a reliable means of transportation to commute to the office three days per week?
- The company will pay for training and you must indicate that you willing to take the Registered Insurance Brokers of Ontario course and pass the licensing exam as a condition of employment?

Language:
- French (preferred)

Work Location: Hybrid remote in Oakville, ON L6M 4G2

📌 Bilingual (French/English) Claims Processing Administrator (Oakville)
🏢 Insurance Insight
📍 Oakville