Bilingual Night Royal Service Agent (Full Time) Full-time Job Type: Permanent Job Schedule: Full-Time Located in the heart of Canada's capital next door to the Parliament Buildings, the landmark Fairmont Chateau Laurier hotel in Ottawa is looking to fill a role of Royal Service Agent (Part-Time). Food & Beverage discount of 50% in our restaurants Employee benefit card offering discounted rates in Accor worldwide for you and your family Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 Reporting to the Royal Service & Loyalty Manager, responsibilities and essential job functions include but are not limited to the following: Consistently offer skilled, friendly and engaging service to our internal and external guests Process all external and internal calls either by redirecting calls or assisting the caller Take ownership of the caller’s request and ensure follow up according to the hotel’s standards Serve as a liaison for Guests requiring information relating to all aspects of the hotel Maintain and ensure all guestroom telephones are in operating condition Take in-room dining food & beverage orders Take dining reservations for our restaurants and answer questions regarding menu items and special dining events in an informative and helpful way Create bills and post to guest accounts Have full knowledge of the hotel’s emergency procedures Follow department policies, procedures,



service standards and safety policies Assist in the training of new colleagues Other duties as assigned by the Royal Service and Loyalty Manager Available to work overnight shifts Fluent in both official languages Must have Smart Serve certificate Food and Beverage experience is a strong asset Must have excellent telephone manners and experience Strong familiarity with computers - Must be able to type 40+ words per min Sitting throughout shift and occasional lifting and carrying up to 20 lbs Our commitment to Diversity & Inclusion: Why work for Accor? We are far more than a worldwide leader.

We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit Do what you love, care for the world, dare to challenge the status quo!#We use artificial intelligence to help screen and assess applications for this position.

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📌 Bilingual Night Royal Service Agent (Full Time) (Ottawa)
🏢 FAIRMONT
📍 Ottawa