Who we are

We are an organization comprised of industry thought leaders who are passionate about health data and want to make a difference in the health care field. We are an independent, not-for-profit organization and together with our partners we provide essential information on Canada's health systems, enabling decisions that lead to healthier Canadians. As a valued member of the CIHI team, you and your work will have a pivotal role in the evolution of Canada's health care systems.

CIHI is recognized as an exceptional place to work that embraces diversity, respect, integrity, collaboration and innovation. Learn about our Equity, Diversity and Inclusion Strategy and the work being done to create a more inclusive and welcoming organization by focusing on how we learn, govern and practise.

At CIHI, we recognize what matters to our employees. Some of the benefits of working at CIHI include

- HOOPP Pension Plan (Defined Benefits Pension)
- Retirement Planning Program
- Generous vacation days for permanent and long-term contracts
- Work-life balance
- Career Planning Program
- Learning and Professional Development Program
- Flexible advantages program from your first day on the job for permanent and long-term contracts

Why is this role important? The Program Specialist supports clients in Québec’s health care network in using CIHI indicators, analytical reports and e-tools. This role also coordinates and administers information, documents and activities that support Québec office initiatives. Key responsibilities include developing and disseminating information and products; contributing to Québec office work plans and budget-related activities; preparing periodic reports; and collaborating and liaising with a range of internal partners.

What you'll do

1. Supports the Québec Ministry of Health and the Québec health care network in their use and understanding of CIHI indicators, analytical reports and e-tools, including the ability to explain methodological aspects and Québec nuances of indicators.
2.



Develops an in-depth understanding of CIHI indicators and e-tools that include Québec data and keeps abreast of new indicators and methodological changes of existing indicators.
3. Gains and maintains a thorough understanding of Québec data including how these data are transformed and integrated into various CIHI data holdings.
4. Develops and maintains strong relationships and works collaboratively with a variety of internal colleagues, chiefly the HSP team, as well as external stakeholders.
5. Coordinates operational and logistical aspects related to new projects involving the Québec office and the Québec Ministry of Health, including organizing meetings, drafting and developing meeting materials, and writing and translating (for internal use) meeting notes.
6. Contributes to Québec office operational and financial planning and deliverables, environmental scanning activities as well as regular internal and external reporting (e.g., corporate reporting, monthly status reports, quarterly and annual reporting to the Québec Ministry of Health).
7. Develops and maintains a working knowledge of national, provincial and regional issues relating to healthcare, health information and stakeholder information needs in general.
8. Represents the team, department and organization internally and externally, including participation on committees, working groups, delivery of presentations and/or attendance at conferences, and other activities as required.

What you'll bring to the table

- Undergraduate degree in Health Sciences, Social Sciences, Communications or related field, or equivalent combination of education and related experience.




- Minimum 3-5 years of relevant experience in health care or related sectors, with strong accountability, project coordination, project management and analytical skills.
- Experience in stakeholder engagement, consultation, and relationship building.
- Experience with electronic information sources, web content management, and digital dissemination practices.
- Experience organizing and coordinating meetings and events.
- Relevant experience engaging with patients, clients, or customers.
- Excellent organizational, interpersonal, written, and verbal communication skills, with attention to detail and ability to tailor communications for diverse audiences.
- Proven ability to manage multiple priorities and adapt to changing needs.
- Advanced proficiency in Microsoft Office 365 (Teams, Excel, Word, PowerPoint).
- Skilled in synthesizing and summarizing complex information for varied audiences.
- Ability to work independently and collaboratively within a team environment.
- Familiarity with records management systems such as OneDrive, SharePoint, and CRM tools is an asset.
- Understanding of quantitative health information, health determinants, and the Canadian health care system.

Closing Statement To find out more about this role and other exciting opportunities visit our website at www.cihi.ca and check out our 'Careers' section. We thank all those who apply, however, only candidates selected for an interview will be contacted.

Employment Equity

At CIHI we are committed to fostering an inclusive, barrier-free and accessible environment. Part of this commitment includes arranging accommodations to ensure an equitable opportunity to participate in the recruitment and selection process. If you require an accommodation, we will work with you to meet your needs.

Additional Requirements

- Primary locations: Montreal, Toronto and Ottawa
- Must comply with all CIHI workplace policies, including privacy and confidentiality.
- Fluency in both official languages is required(English and French)

📌 Bilingual Program Specialist, Client Affairs - Quebec and New Brunswick (Toronto)
🏢 Canadian Institute for Health Information
📍 Toronto