Title: Business Application Specialist

Reports to: Head of IT

Company Background

Carlsberg Canada Inc. (CCI) is the Canadian division of Carlsberg Breweries, the world’s third-largest brewer. With about 300 employees at our Oakville head office, Waterloo brewery and across Canada, we proudly brew, distribute, and commercialize Carlsberg products nationwide including Carlsberg, 1664, Landshark, Waterloo Brewing, Somersby, Laker, Garage and Seagram RTDs. Our brewery also proudly works with a variety of co-manufacturing partnerships thanks to our amazing quality standards and operational excellence.

At Carlsberg, no matter your role or function, we are driven not only by what we deliver but also by how we work together—this is our Growth Culture. Built on five core principles, our Growth Culture guides the way we work, innovate, and lead, ensuring we continue Brewing for a Better Today and Tomorrow.

Role overview The Business Applications Specialist is responsible for the support, continuous improvement, and delivery of Carlsberg Canada’s business application landscape, with a primary focus on Microsoft Dynamics 365 Business Central SaaS, business-critical integrations, EDI, warehouse and operational systems, and related applications.

The role acts as a key liaison between business stakeholders, IT, vendors, and implementation partners to ensure applications effectively support business operations and strategic objectives.

The Business Applications Specialist will identify opportunities to improve processes, lead application enhancements and initiatives, implement automation, manage integrations, and support the continued evolution of Carlsberg Canada’s digital business solutions.

What you’ll be doing

Application & Integration Support.

- Provide functional and technical support for business-critical applications, including:
- Microsoft Dynamics 365 Business Central SaaS
- Warehouse Management Systems
- Electronic Data Interchange (EDI)
- Asset management and operational applications (TAG)
- Reporting and analytics solutions (Jet Reports)
- Third-party applications and integrations connected to Business Central (e.g. Square, Touchbistro)
- Investigate, troubleshoot, and resolve application, integration, and data-related issues in partnership with business users, IT teams, vendors, and implementation partners.
- Monitor application and integration performance and proactively identify recurring issues, risks, and opportunities for improvement.
- Coordinate and manage incidents requiring escalation to vendors or external support partners.
- Support SaaS application upgrades and Microsoft Business Central release cycles, including impact assessments, testing, and coordination of required changes.
- Maintain application documentation, support procedures, configuration information, integration documentation, and knowledge articles.





Business Analysis & Continuous Improvement

- Partner with business process owners and key users to understand operational challenges, requirements, and continuous improvement opportunities.
- Identify and implement opportunities for workflow and process automation using technologies such as Microsoft Power Automate, Business Central workflows, APIs, and other integration or automation platforms.

Solution Delivery, Testing & Release management.

- ·Coordinate the delivery of application enhancements, integrations, configuration changes, and new solutions from requirements through deployment.
- Develop test plans, test scenarios, and acceptance criteria.
- Validate application changes, integrations, EDI transactions, and data prior to production deployment.
- Coordinate production releases and go- live activities with business stakeholders, vendors, and IT teams.

Project & Initiative Management

- Lead multiple application-related projects and initiatives concurrently.
- Coordinate internal stakeholders and external vendors to ensure solutions are delivered effectively and on schedule.
- Track project actions, dependencies, risks, decisions, and deliverables.
- Provide regular status updates to IT leadership and business stakeholders

What we’re looking for

- Bachelor’s degree in computer science, Information Technology, Information Systems, Business Technology or a related discipline
- Minimum 5 years of experience in applications and business analysis
- Strong hands-on experience with Microsoft Dynamics 365 Business Central, preferably Business Central SaaS.
- Demonstrated experience supporting ERP implementations, upgrades, cloud migrations, or other major application transformation initiatives.
- Experience supporting complementary Business Central ecosystem tools such as Jet Reports (or similar reporting add-ons), Insightworks, and TAG Asset Management is strongly preferred.
- Familiarity with EDI concepts, mapping, and troubleshooting is an asset.
- Working knowledge of Power Automate or similar workflow/automation platforms.
- Strong analytical and troubleshooting skills, with the ability to diagnose issues across integrated systems (ERP, EDI, WMS, third-party APIs).
- Excellent attention to detail and a strong commitment to documentation, testing, and quality control.
- A continuous-improvement mindset, with genuine interest in automation, process efficiency, and modern cloud technologies.
- Comfortable working in a fast-paced environment supporting business-critical applications.




- Working knowledge of financial systems, reporting processes, and internal controls is considered an asset.
- Basic AL/Business Central development knowledge

We’re looking for individuals who bring not only technical expertise, but also a mindset aligned with our Growth Culture principles. You live by “Semper Ardens” which means you are always challenging the status quo and striving for the extraordinary. You foster Positive Energy and Compassion, working with empathy, respect, and openness. You act with Passion for the Consumer, serving as a brand ambassador and keeping the consumer at the heart of your decisions. You demonstrate Decisiveness and Excellence, making confident choices and delivering high-quality results. Finally, you believe in Empowering, Supporting, and Growing People, helping colleagues develop, sharing knowledge, and building trust across the team.

What you can expect

We’re asking for a lot, but you’ll be well-rewarded with:

- Continuous Learning: Guidance from Mentors and structured training initiatives.
- Opportunities for career growth, within Canada and Globally.
- A purpose-driven company with ambitious goals
- A social work environment with enthusiastic colleagues

We provide a competitive base salary along with a comprehensive advantages package that is covered by the employer. This package includes a range of benefits such as dental care, extended health coverage, a healthcare spending account, life insurance, paid time off, RRSP matching, tuition reimbursement, vision care, casual dress code, participation in company events, the option for remote work, and a fantastic Beer Benefit. Eligible employees may also receive bonuses as part of our supplemental pay options. CARLSBERG GROUP: BREWING FOR A BETTER TODAY AND TOMORROW

At Carlsberg our diverse perspectives, unique abilities and experiences make us who we are across the Group. With so many iconic brands, we know our differences are what make us stand out. WELCOME YOU is our commitment to promoting this culture and embracing it across all areas of our business. Carlsberg is a place where each of us belongs and where we can be at our best.

For us success has always been in the diverse mix of our people, our beers, and our brands. We want to recruit and develop people with a global mindset, cultural understanding, and international experience to ensure that our organization stays agile, inclusive, and prepared for future growth. Only by acknowledging and harvesting from different perspectives and experiences, will we gain competitive advantage and leverage the effect of diversity for business growth.

Carlsberg aims to create equal access to opportunity regardless of social identity, and we encourage everyone to apply regardless of gender, nationality, race, religion, disabilities, or any other characteristics.

📌 Business Application Specialist (Kitchener)
🏢 Carlsberg Group
📍 Kitchener