Become a pivotal force at Ingram Micro as the Business Platform Operations Manager for Zendesk. This hybrid role is based in Mississauga and emphasizes AI and process optimization. You will manage the global operations of Ingram Micro’s Zendesk platform, focusing on driving customer support enhancements and operational efficiency.

Your leadership will ensure stability, scalability, and success in platform governance while managing a distributed team. Collaborating with cross-functional partners, you will implement AI-powered solutions that transform the customer experience. Key Responsibilities:

- Oversee global operations and platform governance for Zendesk
- Lead the implementation of process improvements and automation
- Establish operational excellence and service level agreements




- Drive metrics for customer satisfaction and SLA attainment
- Foster collaboration across global regions including APAC and EMEA

Requirements:

- Significant experience in managing business platforms, ideally Zendesk
- Robust leadership in global team and operations management
- Knowledge of AI solutions and automation frameworks
- Excellent analytical and strategic thinking skills
- Experience in IT service management and transformation

Lead the charge at Ingram Micro, enhancing the business platform and delivering exceptional customer experiences.

📌 Business Platform Operations Manager at Ingram Micro (Mississauga)
🏢 Ingrammicro
📍 Mississauga