Claim Administrator Location: Remote - Anywhere in Canada or Hybrid in Kingston The total target compensation (TTC) range, including salary and target bonus, is $51,120 - $75,615. This TTC range is applicable to permanent roles only. The actual base salary offered within this range will be determined by the successful candidate’s skills and experience, as well as internal equity.

Empire

Life is looking to hire a Claim Administrator to join our Retail Operations team! The environment - we understand the importance of work-life balance and strive to provide a supportive work environment that allows our employees to achieve both personal and professional goals. # Impactful work - get the opportunity to work on meaningful projects that have a positive impact on our customers, our company, and society as a whole. # Deliver excellence - provide a personal, accurate, professional, and courteous service and resolution to our customers. # We encourage creative and innovative thinking and welcome candidates who are not afraid to challenge the status quo. Supports the Division customer service delivery promise by establishing contact with business partners and claimants, providing information, setting context to manage expectations, communicating ongoing claim status updates and answering enquiries.

Set up and input of new claims (Life, Waiver of Premium, Critical Illness and Living Benefit Advance), including terminating policies on the policy administration systems. Assign claims to the appropriate queues, keeping within service requirements. Provide information about new claims setup to reinsurance partners.





Perform month end account reconciliations. Tests and reports on system changes relating to claim processing that relate to claim set ups and policy terminations.

Process Express

Life claims within established approval limits up to $50,000.

Manage Total

Disability claims by calling or writing to claimants for an update on their condition and determining next action needed. May take inbound calls from clients and advisors reporting or following up on claims. 3+ years work experience in an office setting ~ Bilingualism (English/French) required ~ Knowledge of word processing, spreadsheet, and database computer software ~ Knowledge of Retail insurance business operations would be an asset ~ Completion of a college diploma with courses in business communication, word processing as well as database management and spreadsheets would be an asset ~ Completion of a medical terminology or billing course would be an asset ~ Insurance related courses are an asset ~ Customer focus, service orientation ~ Ability to apply policy terms and make timely decisions to solve problems ~ If you are applying for a position which is open to applicants across Canada, unless otherwise indicated in the position,



language proficiency in English is required for communicating with customers, advisors, or employees across Canada. For permanent full-time positions, Empire Life offers a comprehensive total rewards package that includes: Competitive salaries with annual pay increases Annual bonus program, which recognizes both solid company performance and individual contributions, for non sales positions A comprehensive employer-funded benefits package starting from day one of employment, that includes life insurance, health and dental and a generous health account Flexible work arrangements and an annual allotment of personal health days.

Four weeks annual vacation from hire date A defined contribution pension plan with generous employer matching Top up programs for parental leave and compassionate leave We celebrate diversity, are committed to creating an inclusive environment, and welcome everyone to participate in our application process. Applicants will receive equal consideration without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, or age.

Empire

Life is proud to be an equal opportunity employer, dedicated to building an inclusive and barrier-free workplace. We welcome applications from people with disabilities and are committed to providing accommodations at any stage of the recruitment process. If you require a specific adjustment to help you present your best self, please let us know—we are happy to work with you.

📌 Cash Office Operations Admin, Part Time (Ottawa)
🏢 Empire Life
📍 Ottawa