The Client Executive is responsible for the retention of an existing book of business, through exceptional client service, strategic renewal management and proactive risk advisory. In this role, you will serve as a trusted commercial insurance expert - guiding clients through coverage structures, anticipating client needs, and ensuring a seamless experience throughout the policy lifecycle. Your leadership in client stewardship, market negotiation, and relationship management will directly contribute to HK Henderson | Navacord’s retention and growth objectives.

RENEWAL STRATEGY AND MANAGEMENT Lead Annual Plans for all accounts and stewardship meetings to demonstrate value, review performance, and strengthen retention. Maintain and grow market relationships to understand their evolving needs, challenges, and opportunities. Identify at-risk clients early and implement retention plans to protect portfolio stability.

Monitor and track retention progress and performance of assigned book against HK Henderson | Navacord’s retention and sales goals. Serve as a dedicated advisor, building long-term,



trust based relationships with clients and proactively identify risk mitigation opportunities. Maintain open and proactive communication with clients regarding inquiries, renewals, contract reviews, and coverage recommendations.

Establish and maintain client relationships with the ability to identify their needs and mitigate risks. Actively engaged in supporting the company's growth through internal team mentorship and external client relations. Stay informed about industry trends, market conditions, and emerging risks.

Demonstrated breadth across commercial insurance and depth with policy wording and coverage within key industry sectors. Level 2 license or equivalent and relevant industry experience would be an asset: certificates, industry programs, such as CIP, CRM and CAIB or working towards. Robust relationship-building skills with the ability to serve as a trusted advisor to clients.

Advanced skills in Microsoft Office Suite and internal Broker Management Systems (EPIC).

📌 Client Executive, Commercial Lines (Regina)
🏢 HK Henderson | Navacord
📍 Regina