Overview

Join our energetic team as a Client Service Coordinator, where your energy and enthusiasm will drive exceptional client and field staff experiences! In this vital role, you will serve as the primary point of contact for clients and field staff ensuring their needs are met with professionalism and efficiency. Your proactive approach will help foster strong relationships, streamline project workflows, and support our commitment to delivering outstanding service.

If you thrive in a fast-paced environment and are passionate about customer success, this opportunity is perfect for you to make a meaningful impact every day!

Responsibilities

- Be able to communicate professionally engage with patients, families, staff and funder organizations.
- To process inquiries and handle funder referrals and updates in Alayacare software.
- Spend the time to review and collaborate with Supervisors, field employees and clients to assess service needs.
- Schedule and assign care providers based on client needs, geographic area, staff skill-set and availability.
- Must coordinate and ensure consistent homecare assignments and service delivery.
- Always notify and keep clients and staff informed of initial and ongoing schedules.
- Optimize staff schedules fully to meet their availability and client care needs.
- Always document and maintain accurate records in Alaycare.
- Recruit, onboard and train new community health staff with support from Director.
- Process documents by entering documents into Alayacare.
- Distribute and order supplies used by field staff as required.




- Try to resolve matters by addressing patient concerns promptly and then follow escalation pathways as required.
- Act as the main liaison between clients and internal teams, managing ongoing communication and ensuring client satisfaction
- Coordinate project timelines, deliverables, and resources to meet client expectations efficiently
- Skills
- Based on the Key Activities, this position requires knowledge of:
- A minimum of two years related customer service experience, preferably in healthcare.
- Strong ability to communicate effectively, both written and orally, in English.
- Excellent computer skills (Windows, Microsoft office, Procura, Alayacare software).
- Able to multi-task and works well under pressure to meet timelines for completion.
- Proficient in using smart phones applications for scheduling.
- Positive work and attendance performance essential.
- Client Care practices/procedures of Merging Homecare.
- Merging Homecare’s mission, mandate and vision.
- Knowledge of terminology used in clinical, nursing and home health/home support care.
- Strong project management skills with the ability to prioritize tasks effectively in a busy environment
- Excellent communication skills—both verbal and written—to clearly convey information and build rapport
- This position offers an exciting opportunity to develop your skills in customer service within a vibrant team. We’re committed to supporting your growth while delivering exceptional value to our clients. If you’re energetic, detail-oriented and eager to make a difference—apply now!

Pay: $24.00-$28.00 per hour

Work Location: In person

📌 Client Service Coordinator (Vancouver)
🏢 Merging Homecare
📍 Vancouver