Your New Company A well-established organization operating within the home improvement and customer engagement space is seeking multiple Customer Service Representatives to support increased demand during a busy season. This organization provides contact centre support for businesses across North America, delivering high-quality customer service and lead management in a fast-paced environment. As a Customer Service Representative, you will be responsible for handling a high volume of inbound customer calls while also following up on warm leads.

You will act as the primary point of contact for customers, ensuring a positive experience while booking appointments and resolving inquiries efficiently. This is a hybrid role for Toronto/Montreal based candidates, operating within scheduled shifts between 8:00am and 10:00pm Monday to Friday, and 10:00am to 8:00pm on weekends. Candidates are required to work one weekend day consistently, receiving a weekday off in return.





Follow up on warm leads to schedule customer appointments (no cold calling) Provide accurate information and resolve customer inquiries efficiently Maintain detailed and accurate records in CRM systems Deliver a consistently positive customer experience across all interactions Meet established KPIs including call volume, quality, and documentation accuracy Previous customer service experience (call centre, retail, hospitality, or similar) Solid verbal and written communication skills with a professional phone presence Ability to multitask (speaking, typing, navigating systems simultaneously) Reliable internet connection and suitable work-from-home setup Bilingual English/French is an asset Prior call centre experience in high-volume environments Experience using CRM systems or customer management tools Competitive hourly rate ($20–22/hour) Supportive team environment with structured training

📌 Client Service Representative (Temporary Full-Time) (Toronto)
🏢 Hays
📍 Toronto