Join COHO as a Quality Assurance Supervisor and elevate service delivery standards. Ensure compliance and improve operational practices through strategic reviews and team collaboration. As a QA Supervisor, you will support the Director of Management Services in maintaining high quality standards across diverse client portfolios.

Your responsibilities will include evaluating service delivery processes, identifying strengths and gaps, and preparing actionable reports. You'll also provide coordination during staff transitions and contribute to continuous improvement initiatives for enhanced service outcomes. Key Responsibilities:

- Perform quality assurance reviews of client services and administration
- Assess compliance with established COHO standards and documentation




- Identify operational risks and propose improvements
- Prepare transition summaries and operational assessments
- Support onboarding and training efforts based on QA findings Requirements:
- 3 to 5 years experience in quality assurance roles
- Expertise in co-operative housing and client service
- Proficient in property management systems and MS 365
- Robust problem-solving and conflict resolution skills
- Excellent facilitation and mentoring abilities Enhance COHO’s service quality and foster organizational excellence in client management.

📌 COHO QA Supervisor - Service Excellence (Vancouver)
🏢 Fellowship Bible Church
📍 Vancouver