Summary: To assist with the technical functions of compounding prescriptions, assist as appropriate in the delivery of pharmacy services and participate in the maintenance and operations of the Pharmacy as described by the Pharmacy Standards of Practice, and to provide superior, timely, and pleasant service to customers.

DUTIES & RESPONSIBILITIES:

Customer Service

- Greet customer promptly and gather prescription information according to Standard Operating Procedures
- Perform duties in priority according to Role assigned on Role Assignment Schedule
- Set realistic customer expectations as to wait times and effectively communicate the time to the customer
- Provide accurate information in response to customer inquiries (e.g. store policies, Loyalty), according to Standard Operating Procedures. Resolve customer issues according to established standards, ensuring appropriate intervention by the pharmacist
- Managing customer inquiries both in person and over the phone
- Adhere to all confidentiality and privacy requirements

Administration

- Receive new and repeat prescription orders in accordance with Standard Operating Procedures
- Prepare and submit orders with the exception of controlled drugs and narcotics
- Adjudicate third party billing, online and manage manual Third-Party Accounts, collecting outstanding monies from customers where necessary
- Manage incoming faxes according to Pharmacy Standards of Practice
- Accurately file completed documentation as per Pharmacy Standards of Practice, in a timely and organized manner
- Generate reports as required

Prescription Workflow

- Assist in prescription preparation to company's standards and professional services
- Data entry for new prescriptions, and creating a file for current compounds (Master formulation record),



adjudicate claim to Third Party payor in accordance with the Pharmacy Standards of Practice; Review and adjust third party adjudication records
- Efficiently compound the medication , package, and label prescriptions, as per Pharmacy Standards of Practice, ensuring all relevant information and documentation is complete
- Accept written prescription or refill requests from customers in person or via telephone
- Accurately enter and maintain appropriate data within the applicable Pharmacy systems
- Resolve technical issues by contacting Third-Party adjudicators as required
- Ensure prescriptions are prioritized correctly in accordance with workflow
- Perform adequate cleaning after each compound for the equipment and the compounding room.

Inventory Management

- May be required to perform inventory management, under the direction and supervision of the pharmacist
- Ensure regular replenishment of pharmacy drugs and supplies i.e. BTC and special order
- Unpack and receive raw materials inside pharmacy in a secure environment
- Ensure narcotic inventory is detail received and records updated under the direct supervision of a Pharmacist
- Put away received pharmacy inventory in appropriate location in accordance with established workflow

Skills & Qualifications

- Previous Compounding Pharmacy Experience is preferred
- Knowledge of the current compounding regulations of Alberta college of pharmacy
- Exceptional customer service skills with a talent for building customer loyalty
- Effective communication skills
- Effective organizational skills, ability to multi task
- Problem Solving Skills
- Strong attention to details
- Able to communicate with third party and solve problems related to billing

Job Type: Full-time Pay: $19.00-$20.00 per hour

Experience

- Pharmacy: 1 year (preferred)

Work Location: In person

📌 Compounding Assistant (Edmonton)
🏢 Health Square Pharmacy u0026 Clinic
📍 Edmonton