We are seeking two experienced Senior Computer Application Support Specialists (CAS) to provide in office service desk and technical support. The successful candidates will support networking environments, end-user systems, applications, account management, troubleshooting, and IT service management activities.Candidates must be available for the full contract duration, able to work on-site in Petawawa, Ontario, and meet all mandatory security and language requirements.
Mandatory Skills & Experience
Candidates must demonstrate experience and capability in the following areas:
- Experience working in a networking environment.
- Ability to configure network software and ensure compatibility among relevant:
- Programs
- Utilities
- Hardware
- Peripherals
- Detailed knowledge of commonly used:
- Software applications
- Operating systems
- Communication protocols
- Ability to ensure systems operate at maximum efficiency and productivity.
- Experience utilizing and supporting communication features.
- Strong system troubleshooting experience, including:
- Printer troubleshooting
- CPU/system troubleshooting
- Experience providing 1st line service desk support and troubleshooting through remote connections.
- Experience in 1st line service support for account management, including:
- Account creation
- Account modifications
- Account movement/transfer
- Experience supporting cloud-based applications.
- Experience with Active Directory (AD), including:
- File management
- Object management
- Experience working with online service management/ticketing systems.
- Experience with EITSM Assyst is considered a strong asset and will be given preference.
Mandatory RequirementsSecurity Clearance
- Valid Reliability Clearance is mandatory.
- Candidates must be able to provide proof of security clearance.
- Contract start is contingent upon a valid VCR.
Language Requirements
- Position 1: English
- Position 2: Bilingual – English and French
Location
- Candidates must be willing and able to work 100% on-site in Petawawa, Ontario.