Job Summary

Join our dynamic team as a Customer Service Representative (CSR), where your enthusiasm and communication skills will drive exceptional customer experiences. In this role, you will serve as the frontline ambassador for our company, engaging with diverse customers via phone and digital channels. Your multilingual abilities and analysis skills will help resolve inquiries efficiently, promote our products and services, and foster long-term customer loyalty.

This paid position offers an exciting opportunity to develop your sales expertise while delivering outstanding service in a quick-paced environment.

Duties

- Respond promptly and professionally to customer inquiries through phone, email, or chat, ensuring transparent and effective communication.
- Utilize strong data entry skills to accurately record customer information, interactions, and transaction details in our systems.
- Provide detailed analysis of customer needs to recommend appropriate solutions and upsell relevant products or services.
- Demonstrate excellent phone etiquette and communication skills to build rapport and handle complex situations with confidence.
- Assist customers in troubleshooting issues, processing orders, returns, or cancellations while maintaining a positive attitude.




- Support multilingual customers by fluently communicating in English and Spanish, ensuring inclusivity and understanding.
- Identify opportunities for upselling by understanding customer preferences and promoting additional offerings that enhance their experience.

Qualifications

- Proven experience in customer service roles with a focus on effective communication and problem-solving.
- Strong data entry skills with attention to detail to ensure accurate record keeping.
- Bilingual proficiency in English and Spanish is highly preferred to serve diverse customer bases effectively.
- Demonstrated analysis skills to assess customer needs quickly and provide tailored solutions.
- Experience in sales or upselling techniques that drive revenue growth while maintaining customer satisfaction.
- Excellent phone etiquette, communication skills, and the ability to handle multiple tasks efficiently.
- Ability to work well under pressure in a fast-paced environment while maintaining a positive attitude.

Join us today and become part of a vibrant team dedicated to delivering top-tier customer service! Pay: $18.00-$22.00 per hour

Expected hours: 40.0 – 50.0 per week

Work Location: In person

📌 CSR - Customer Service Representative (North York)
🏢 Color Magic
📍 North York