We are Koreanshop, a growing Korean skincare website and retail store in Canada, looking for a full-time, in-person Customer Care & E-Commerce Support Associate to join our team.

This role includes customer service, website order support, phone/chat communication, shipment packing, and coordination with store and warehouse operations.

Responsibilities

- Reply to customer inquiries by phone, email, and website chat
- Help customers with orders, shipping updates, returns, and product questions
- Resolve customer issues professionally and efficiently
- Coordinate with warehouse and store staff regarding orders
- Pack and prepare online orders for shipment
- Answer incoming calls and provide general support
- Maintain accurate order information and follow-ups
- Assist with daily operations and other duties as assigned

Requirements

- Robust communication and customer service skills
- Must be proficient in spoken and written English




- Comfortable speaking with customers on phone and chat
- Basic computer knowledge and understanding of Microsoft Excel
- Ability to multitask in a fast-paced environment
- Detail-oriented and responsible
- Retail, warehouse, or e-commerce experience is an asset
- Must be available to work Sundays when needed

Job Details
- Full-time
- In-person position
- Day shift
- Weekend availability required when needed

Pay: From $18.00 per hour

Application question(s)

- Work status- ( Workpermit / PR / Citizen ) ?
- What languages are you proficient in (spoken and written)?
- How do you plan to commute to work L4T 1H2 ? i.e Car / Bus
- Are you available to work weekends if needed?

Work Location: In person

📌 Customer Care & E-Commerce Support Associate (Mississauga)
🏢 Korean Shop
📍 Mississauga