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Apply By: Tuesday, September 15, 2026 11:59 pm EDT

Customer Care Representative - Unilingual (English) & Bilingual (English/French)

Job ID: 248674

Posting status:

Open

Organization:

Ministry of Public and Business Service Delivery and Procurement

Division:

ServiceOntario - Retail Offices

City:

Hearst, Iroquois Falls, Moosonee

Position(s) language:

Both English and bilingual

Job term:

4 Temporary - 12 months

Job code:

95423 - Customer Service Rep 2

Salary:

$28.81 - $33.40 Per hour*

*Indicates the salary listed as per the OPSEU Collective Agreement.

At ServiceOntario, we are committed to providing the citizens of Ontario with fast, friendly and easy access to Ontario government information and services … online, in person and by phone.

Our vision is to make Government better through service excellence and innovation. Our Mission is to design and deliver excellent services and solutions and to champion service delivery transformation.

If you strive to provide customers with a positive service experience and thrive in a fast-paced, team driven environment, then a career as a customer care representative may be for you!

Positions available:

- 1 temporary part time bilingual vacancies in Iroquois Falls
- 1 temporary part-time vacancy in Moosonee
- 1 temporary full-time bilingual vacancy in Hearst
- 1 temporary part-time bilingual vacancies in Hearst

About the job

You will:

- provide quality in-person front counter customer services by providing timely and accurate information related to government programs, products and services in a retail and customer service oriented environment
- provide interpretation of guidelines, directives and procedures
- provide guidance and support to customers in completing documents and forms, and in the use of public access workstations (i.e., online small business registration)
- provide guidance and support to customers experiencing problems accessing or obtaining specialized information, and refer to the appropriate program area or organization for resolution
- process business and individual customer transactions, determining that eligibility requirements are met and obtaining required documents
- collect and process payments, issuing refunds, and reconcile payments with transactions
- maintain files and electronic database systems
- produce a variety of reports and correspondence

Please Note:

- Entry level applicants may be hired at the Customer Service Representative 2 Training (CSR - 2T) level
- Starting salary for the CSR - 2T level: $25.10 per hour

What you bring to the team

Mandatory for bilingual vacancies only:

You must possess oral French language skills at the advanced level. Your proficiency level will be confirmed before hire.

Customer Service and Communication Skills

- You have experience providing in-person, front counter customer service responding to inquiries, providing advice and information, and resolving customer issues in a high-volume environment
- You are a clear, concise oral communicator and can ask appropriate questions to better understand customer inquiries before responding
- You have written communication skills to prepare correspondence
- You have exceptional interpersonal skills to interact with the public and resolve customer complaints

Problem Solving and Analytical Skills

- You have demonstrated analytical and problem solving skills to probe for information,



assess situations and determine appropriate course of action
- You can effectively analyze information to determine the underlying needs of the customer beyond those that may have been initially expressed
- You demonstrate judgement and tact when interacting with customers

Collaboration and Organizational Skills

- You have flexibility and collaboration skills to effectively work in a team-driven environment and ensure that operational requirements are being met
- You can interact with other team members to discuss varying points of views, ideas and opinions to help make decisions
- You have planning and organization skills to organize and prioritize workloads

Relevant Knowledge

- You have general knowledge of government services and programs at the municipal, provincial, and federal level
- You have demonstrated ability to reference, research and apply relevant legislation, regulations and guidelines (e.g. where applicable, Freedom of Information and Privacy Act, Citizenship and Immigration Canada guidelines, etc.) in order to support the accurate completion of forms and transactions

Financial and Administrative Skills

- You have experience handling cash, and operating cash registers and point of sale machines to process monetary transactions
- You can accurately calculate fees, collect money, balance floats, prepare deposits and reports
- You have administrative skills and can accurately maintain filing systems

Computer Skills

- You are proficient with word processing, spreadsheet, database, email and internet applications
- You have experience using computers (i.e. Intranet, Internet, databases, and electronic manuals) to research, retrieve and summarize information

Don't meet every qualification?

If you are excited about this position and meet most, but not all, of the listed qualifications, please still consider applying. We recognize that no one person might have every qualification in this job ad, and you just might be the right candidate!

How we support diversity, inclusion and accessibility

We are building an inclusive workforce that reflects the communities we serve. We encourage everyone interested in working with us to apply, including people with disabilities, Indigenous, Black and racialized individuals, as well as people from all ethnicities, cultures, sexual orientations, gender identities and gender expressions. Our hiring process is accessible, consistent with Ontario's Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are working to prevent and remove barriers in our hiring processes and can offer accommodation to address specific needs related to Code-protected grounds such as disability, family status and religion. For more information about accommodation during the hiring process please contact us.

Learn more about the work the OPS is doing to create an inclusive, anti-racist, accessible and diverse workplace:

- diversity, equity and inclusion initiatives
- accessibility
- Anti-Racism Policy

Additional information:

Apply by: Tuesday, September 15, 2026 11:59 pm EDT





Position details:

- 1 Bilingual English/French Temporary - PartTime, duration up to 12 months, 33 Ambridge Dr, Iroquois Falls, North Region, Criminal Record Check
- 1 Bilingual English/French Temporary - PartTime, duration up to 12 months, 613 Front St, Hearst, North Region, Criminal Record Check
- 1 English Temporary - PartTime, duration up to 12 months, 34 Revillion Rd, 34 Rue Revillion, Moosonee, North Region, Criminal Record Check
- 1 Bilingual English/French Temporary, duration up to 12 months, 613 Front St, Hearst, North Region, Criminal Record Check

Compensation group: Ontario Public Service Employees Union

Work hours:

Schedule 3.7

Category:

Customer and Client Services

Posted on:

Monday, August 31, 2026

Note:

- This ad is also available in French.

- About security checks: A criminal or other federal offence record does not automatically disqualify you from the position. We consider each situation based on the position's responsibilities.

If a check is needed and you've lived outside of Canada in the past 5 years for 6 or more months in a row, or if you are not a Canadian resident, you'll need to provide an out-of-country police clearance certificate from the country you lived in.

Employment screening checks are only reviewed and evaluated by the Transition and Security Office, which also maintains them and keeps them strictly confidential.

- Entry level applicants may be hired at the Customer Service Representative 2 Training (CSR - 2T) level.

Salary for the Customer Service Representative 2 Training is $25.10 per hour.

- T-MG-248674/26(4)

How to apply:

- You must apply online.
- Your cover letter and resume combined should not exceed five (5) pages. For tips and tools on how to write a concise cover letter and resume, review the Writing a Cover Letter and Resume: Tips, Tools and Resources.
- Customize your cover letter and resume to the qualifications listed on the job ad. Using concrete examples, you must show how you demonstrated the requirements for this job. We rely on the information you provide to us.
- Read the to make sure you understand this job.
- OPS employees are required to quote their WIN EMPLOYEE ID number when applying.
- If you require a disability related accommodation in order to participate in the recruitment process, please Contact Us to provide your contact information. Recruitment services team will contact you within 48 hours.

Language requirements and assessment: All external Ontario Public Service (OPS) job ads are posted in English and French. Check the "position(s) language" section at the top of each job ad for the language requirements. For all roles, candidates are assessed in English, the business language of the OPS. If the position is bilingual (English/French), you'll also need to pass a French-language proficiency test.

Exigences en matière de langue et évaluation:

Toutes les offres d'emploi externes de la fonction publique de l'Ontario (FPO) sont affichées en français et en anglais. Consultez la section « Langue du ou des postes » en haut de chaque offre d'emploi pour connaître les exigences linguistiques. Pour tous les postes, les candidats sont évalués en anglais, la langue d'affaires de la FPO. Si le poste est bilingue (anglais/français), vous devrez également passer un test de compétences linguistiques en français.

Strengthening Ontario, together

📌 Customer Care Representative - Unilingual (English) & Bilingual (English/French)
🏢 Ministry of Public and Business Service Delivery and Procurement
📍 Iroquois Falls