ROLE - RESPONSIBILITIES

- Provide a consistent customer experience for our clients.

- Provide exceptional customer care via telephone and emails.

- Handle customer issues from start to finish and provide solutions to problems efficiently and effectively.

- Provide advice to customers on our product lines; equipment; applications etc.

- Problem solve to offer customers better or alternative products where applicable or necessary.

- Showcase and promote equipment or consumables to customers for new product launches or promotions.

- Process orders; primarily by telephone, email or E-commerce, but also for walk-in customers

- Work closely with our outside sales team to create and maintain excellent customer service relations

- General branch administration, data entry, and other duties as assigned or required

Technical skills

- Proficiency in Microsoft Office Suite and familiarity with CRM systems.

- Strong customer service and problem-solving skills.





- Ability to handle and resolve complex customer issues efficiently.

- Knowledge of product promotion, order processing, and general branch administration.

- Experience in construction-related products or services is an asset.

Behaviours and attitudes related to the organization's values (Cultural Commitment):

- - Teamwork

- - Continuous improvement

- - Accountability

Qualifications:

- Minimum of one year of customer service and administrative experience.

- Exceptional interpersonal and communication skills, particularly over the phone.

- Highly organized, self-disciplined, and capable of multi-tasking in a rapid-paced environment.

- Energetic and motivated with a proactive approach to customer needs.

- Prior experience or knowledge in construction or related industries is advantageous.

📌 Customer Service (Edmonton)
🏢 Cansel
📍 Edmonton