Your Current Company A well-established organization operating within the home improvement and customer engagement space is seeking multiple Customer Service Representatives to support increased demand during a busy season. This organization provides contact centre support for businesses across North America, delivering high-quality customer service and lead management in a fast-paced environment.
Your New
Role
As a Customer Service Representative, you will be responsible for handling a high volume of inbound customer calls while also following up on warm leads. You will act as the primary point of contact for customers, ensuring a positive experience while booking appointments and resolving inquiries efficiently.
This is a hybrid role for Toronto/Montreal based candidates, operating within scheduled shifts between 8:00am and 10:00pm Monday to Friday, and 10:00am to 8:00pm on weekends. Candidates are required to work one weekend day consistently, receiving a weekday off in return.
Key Responsibilities
Handle high-volume inbound calls (80–100+ per day) in a professional and friendly manner
Follow up on warm leads to schedule customer appointments (no cold calling)
Provide accurate information and resolve customer inquiries efficiently
Maintain detailed and accurate records in CRM systems
Deliver a consistently positive customer experience across all interactions
Meet established KPIs including call volume, quality, and documentation accuracy
Escalate complex issues appropriately to internal teams
Adapt quickly to changing processes and guidelines What You’ll Need to Succeed
Previous customer service experience (call centre, retail, hospitality, or similar)
Strong verbal and written communication skills with a professional phone presence
Ability to multitask (speaking, typing, navigating systems simultaneously)
Comfortable working in a high-volume, fast-paced environment
Strong attention to detail and accuracy in documentation
Positive attitude and ability to maintain energy throughout the day
Reliable internet connection and suitable work-from-home setup
Bilingual English/French is an asset
Nice to Have
Prior call centre experience in high-volume environments
Experience using CRM systems or customer management tools What You’ll Get in Return
Competitive hourly rate ($20–22/hour)
Hybrid work opportunity Toronto & Montreal availability
Consistent and stable scheduling
Supportive team environment with structured training What You Need to Do Now
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📌 Customer Service Representative (Toronto)
🏢 Hays
📍 Toronto