Keizer's Group is hiring a Full Time Customer Service Representative / Office Manager The qualified candidate will greet all visitors and callers promptly, pleasantly, with a helpful and emphatic attitude. He/She may report to the Collision Center Manager or General Manager depending upon the organization structure. They must work effectively with the General Manager, Repair Planners and others.

Responsibilities include

-Responsible for the daily contact with all visitors including customers, prospective customers, insurance adjusters, vendors and others entering the office area

-Promptly and courteously answer the telephone

-Collects data using the Customer Information Form

-Book appointments for damage appraisals, drop off and pick up

-May assist with proactive vehicle status class and customer follow up calls

-Handle customer inquiries promptly

-Assists with marketing programs as appropriate

-Assists office manager or supervisor with filing, data entry and other tasks as requested.

-Assures the comfort of visitors





-May handle cash or other vehicle delivery responsibilities such as the dissemination of warranty and CSI information

-Auditing files to ensure everything matches what was approved and closing the file correctly and timely

Skill Criteria

-Effective oral communication skills and excellent phone manners

-Qualified appearance

-Effective writing, math and computer skills appropriate to the responsibilities of the position

-Basic understanding of the collision process and administrative issues

-Good interpersonal skills

Keizer's Group offers competitive salary packages, an incredible work environment, and career advancement opportunities.

Job Type: Full-time

Pay: From $45,000.00 per year

Benefits

- Casual dress
- Dental care
- Extended health care
- Paid time off
- RRSP match

Experience:
- Customer service: 3 years (required)

Language:
- English (required)

Work Location: In person

📌 Customer Service Representative/Office Manager (Middle Sackville)
🏢 Csn Keizers Collision
📍 Middle Sackville