Company Overview

FS.COM is a leading global high-performance end-to-end cable and connectivity solutions provider. Founded in 2009 as Fiberstore, FS.COM brings a complete portfolio of products and solutions including Switches & Optics, Integrated Cabling Infrastructure, and OTN Equipment--all designed for installation in data centers, cloud computing, metro networks, and access networks to connect a broad range of devices. Through continuous technology innovation, our products and solutions have been deployed in over 200 countries and adopted by worldwide well-known corporations such as Microsoft and Google Fiber.

Join our team to be a key factor in redefining the optical communication industry and building an efficiently connected world!

FS is seeking a Customer Solutions Specialist to serve as a front-line customer support resource for our local service center in Canada. This position combines customer engagement, product demonstrations, pre-sales support, basic technical assistance, and service center operations.The Customer Solutions Specialist will work closely with Sales, Technical Support, Product, and Operations teams to support customer opportunities, product demonstrations, testing, proof-of-concept activities, and customer issue resolution.The ideal candidate is customer-focused, technically curious, organized, and comfortable communicating technology solutions to both technical and non-technical audiences. This role is well suited for someone with a background in customer service, technical support, sales support, networking, IT infrastructure, or a related technology field.

Key ResponsibilitiesCustomer Engagement & Product Demonstrations

- Welcome customers, partners, and visitors and provide a professional customer experience.
- Conduct product introductions, solution presentations, and product demonstrations based on customer needs.
- Support customer meetings, demonstrations, and other activities at the local service center.
- Assist Sales with customer communications and business opportunities.
- Gather customer feedback and market insights and communicate relevant information to internal teams.

Pre-Sales & Customer Project Support

- Support the Sales team with customer opportunities,



meetings, product testing, and proof-of-concept (PoC) activities.
- Assist with preparing product information, presentations, solution materials, and customer communications.
- Help gather and organize customer requirements.
- Track customer requests and project follow-up activities.
- Coordinate internal resources to help ensure customers receive timely responses.

Technical & After-Sales Support

- Provide basic technical support and troubleshooting through phone, email, remote meetings, and on-site channels.
- Assist customers with product installation, configuration, operation, and basic troubleshooting.
- Conduct preliminary analysis of customer-reported technical issues.
- Coordinate with Technical Support, Product, Engineering, and After-Sales teams to resolve customer issues.
- Track open customer issues and follow up to ensure timely resolution and appropriate closure.
- Provide on-site technical and customer support when required.

Local Service Center Operations

- Support the daily operation and organization of the local service center.
- Maintain product samples, demonstration equipment, displays, and customer-facing materials.
- Coordinate customer appointments, visits, demonstrations, and related preparation.
- Assist with product displays, solution demonstrations, and customer events.
- Help improve customer experience and service center processes based on customer feedback.

Qualifications

- 2+ years of experience in customer service, technical support, sales support, solutions support, or a related customer-facing role.
- Experience in ICT, networking, telecommunications, data centers, IT infrastructure, optical communications, or a related technology industry is preferred.
- Basic knowledge of networking, Ethernet, and optical communications.
- Strong customer service, communication,



and presentation skills.
- Ability to explain technical products and concepts clearly to customers with different levels of technical knowledge.
- Strong organizational and coordination skills with the ability to manage multiple customer requests and priorities.
- Strong problem-solving and learning skills.
- Ability to work effectively with Sales, Technical Support, Product, Engineering, and Operations teams.
- Ability to work effectively in a cross-functional and multicultural environment.
- College diploma or bachelor's degree in Network Engineering, Telecommunications, Electronics, Information Technology, Computer Science, or a related field is preferred.

Preferred Qualifications

- Experience in networking, data centers, IT infrastructure, telecommunications, or optical communications.
- Experience supporting B2B technology customers.
- Experience with product demonstrations, customer presentations, technical events, or showroom operations.
- Experience supporting customer projects, product testing, solution demonstrations, or PoC activities.
- Experience working with network equipment, connectivity products, or IT infrastructure solutions.
- Industry certifications such as CCNA, Cisco Certified Support Technician (CCST), CompTIA Network+, JNCIA-Junos, or equivalent are an asset.

Ideal Candidate We are looking for a customer-focused and adaptable professional who combines solid communication skills with a solid technical foundation. The ideal candidate enjoys working directly with customers, learning new technologies, demonstrating products, supporting sales activities, and helping resolve technical issues. You should be comfortable taking ownership of customer requests, coordinating with multiple internal teams, and managing a variety of responsibilities in a growing local operation .This is an excellent opportunity for a technically minded customer-service professional who wants to develop deeper expertise in networking, IT infrastructure, and technology solutions while working directly with customers and cross-functional teams.

Pay: $70,000.00-$80,000.00 per year

Work Location: In person

📌 Customer Solutions Specialist (Thornhill)
🏢 FS.COM
📍 Thornhill