Transform client relationships as a Customer Success Manager with Harvey. Leverage your expertise to guide mid-market clients in adopting AI solutions and maximize their success. In this pivotal role at Harvey, you will lead the charge in integrating our innovative technology into legal firms and in-house teams.

Focusing on customer success, you will manage relationships with over 40 mid-market clients. Utilizing your strategic skills and insights, you will enable greater adoption of our solutions, ensuring clients achieve optimal value from Harvey's offerings. Key Responsibilities:

- Lead implementation of AI solutions into client workflows
- Train and enable users, promoting Harvey as a must-have product
- Manage relationships with 40+ mid-market clients




- Create scalable processes and documentation to drive efficiency
- Use metrics to ensure client satisfaction and high ROI

Requirements:

- Experience in legal or SaaS environments, managing client cases
- Strong communication and strategic planning skills
- Results-oriented with exemplary prioritization abilities
- Empathetic and collaborative team player
- Familiarity with Salesforce and Catalyst preferred

Grow your career with Harvey while shaping the future of skilled services in a collaborative environment.

📌 Customer Success Manager at Harvey (Toronto)
🏢 Neura Market
📍 Toronto