Customer Success Manager - SaaS

QMC Metering Solutions supplies and integrates several meter technologies to effectively monitor the consumption of electricity, water, gas and thermal energy consumption of commercial and residential properties. We have offices in Port Coquitlam, Ottawa and Toronto and have a support and distribution network across the country including Edmonton and Montreal. QMC Solutions offers an Intelligent Meter Data Management Platform that gives commercial real estate owners, utilities, and energy managers real-time visibility into their metering and energy data.

We’re looking for a Client Success Manager to manage client success across our digital platform business, managing the MeterConnex accounts in Canada and the Truety accounts in the US.

This is a client-facing, outcomes-driven role: you’ll own the client relationship from onboarding through renewal and expansion, making sure customers realize measurable value from our platforms. You’ll be the person who turns a signed contract into an adopted, expanding, referenceable account as well as the voice of the customer back into Product and Engineering.

Key Responsibilities

- Lead the post-sales relationship for accounts.
- Own client success for the MeterConnex offering in Canada and the Truety offering in the US, managing accounts from onboarding through renewal and expansion.
- Work closely with our onboarding services to ensure a successful onboarding and adoption for each new account.
- Build dashboards and configurations that help clients get maximum value from MeterConnex and Truety against their business objectives
- Run regular business reviews, track account health, and proactively address adoption, retention, and expansion risks
- Identify and drive upsell and cross-sell opportunities, recommending relevant add-ons and related products (hardware or software features)




- Partner with Sales and Account Managers on pre-sales demos and smooth handoff of new accounts
- Collaborate with Product, Engineering, and Operations to relay client feedback, feature requests, and edge-case requirements that inform the roadmap
- Increase user engagement (Daily Active Users, Monthly Active Users, time spent in-platform) and conduct customer-needs analysis through surveys and interviews
- Own renewals and drive net revenue retention across the Canadian and US books of business

Qualifications & Experience

- 3+ years in a client-facing Customer Success or Account Management, including direct experience managing Enterprise-level accounts
- Knowledge of SaaS operations, including subscription revenue, product development cycles, and customer lifecycle management.
- Proven success managing accounts with various ranges of ARR per account, i.e. from 10K to greater than $100K.
- Experience using CRM platforms and BI tools
- Demonstrated ability to drive adoption, retention, and expansion across a portfolio of products
- Strong consultative skills: you understand a client’s objectives before recommending a path
- Excellent written and verbal communication; able to flex between an executive audience and an end-user one; fluent in English
- Comfortable managing high work volume and shifting priorities across multiple accounts in two countries
- Strong organizational, time management, and project management skills.

What Makes you a Standout

- Background in commercial real estate technology,



energy management, utilities, submetering, or IoT/smart building platforms
- Experience guiding clients through complex solution transformations, ensuring seamless adoption and achieving desired business outcomes.
- Experience supporting clients across both Canadian and US markets
- Experience with CRM and customer success tools (e.g., HubSpot, Salesforce)
- Experience with Customer Success platforms like ChurnZero or Gainsight.
- Prior experience in a startup or scale-up environment where success processes are still being built out

Why work with us? QMC is a leading North American provider of creative sub‑metering solutions, powered by a diverse and inclusive team. . We offer a supportive, growth‑focused workplace with:

- Diverse, inclusive, people‑focused culture
- Active DEIB and Sustainability committees
- Hybrid work options (role‑dependent)
- Competitive benefits plan + bonus incentives
- 100% tuition reimbursement
- Annual wellness reimbursement
- Company‑matched RSP contributions
- Paid volunteer day
- Transit subsidy
- Strong recognition programs
- Company social events + team‑building activities

Join us and grow your career with a team that values your impact! Job Types: Full-time, Permanent

Pay: $70,000.00-$100,000.00 per year

Benefits

- Company events
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Tuition reimbursement
- Vision care
- Wellness program
- Work from home

Experience:
- client-facing enterprise accounts: 3 years (required)
- Knowledge of SaaS operations, including subscription revenue: 3 years (required)
- Proven success managing accounts with various ranges: 2 years (required)

Work Location: Hybrid remote in North York, ON M3C 1Z3

📌 Customer Success Manager- SaaS (North York)
🏢 QMC Metering Solutions
📍 North York