- Own post-onboarding customer relationships through renewal, driving retention and expansion in close partnership with Account Managers and Customer Success teams across product lines

- Help design and scale the Discover Customer Success motion, including optimization frameworks, success plans, QBR templates, expansion signals, and early customer playbooks

- Lead SEO + AEO audits using Yotpo Discover, translating AI discovery insights into concrete recommendations and measurable outcomes for customers

- Partner deeply with Product to shape roadmap direction through structured customer feedback, use cases, and validation sessions

- Lead strategic QBRs and executive-level conversations that align customer goals with Yotpo’s roadmap

- Build solid, multi-threaded relationships across customer organizations—from day-to-day operators to C-suite stakeholders

- Proactively track adoption and performance, identifying risk early and leading resolution strategies when challenges arise

Benefits

- Private healthcare, dental and optical included

- Pension contribution
- Voluntary death in service policy

- Cycle to work scheme
- Generous PTO, volunteer days, holidays and flex days





- Individualized career development, rewards and recognition

- Wellness and philanthropic programming and events

- Hybrid work model- Exceptional communicator and storyteller with strong presentation skills

- Hands-on SEO background is a plus (agency or in-house strongly preferred)

- 3–5+ years of experience in Customer Success, Account Management, SEO, Growth, or Digital Strategy

- Strategic advisor with experience managing complex customer relationships and engaging executive audiences

- Comfortable explaining AI search, LLM-driven answers, and modern discovery concepts to non-technical stakeholders

- If you don’t meet 100% of the qualifications outlined above, that’s okay! We believe in hiring people, not just skills. If you have a passion to learn and are excited about eCommerce and technology, then we want to hear from you

- Builder mentality—thrives in early-stage environments and excited to create structure where none exists

- Analytical and data-driven, using insights to measure performance and demonstrate business impact

📌 Customer Success Manager (Discover) (Toronto)
🏢 Yotpo
📍 Toronto