ABOUT NUVERVEnuVerve (www.nuverve.com) is the no-code SaaS platform that turns scientific and industrial data into a performance driver. Developed by Rheolution Inc. (Montréal), it centralizes, analyzes, and automates reporting offering a powerful, agile alternative to ELN/LIMS systems for manufacturing and scientific SMEs. Our users are primarily industrial professionals (production, quality, continuous improvement), complemented by R&D; professionals. nuVerve is growing its team to help its international clients achieve successful, lasting adoption of the platform.

The Customer Success

Specialist will therefore need to be equally at ease with the language of manufacturing and the realities of the laboratory.

ROLE AND MISSIONJoin a human-scale team where your voice counts. As the key point of contact for nuVerve's clients, you will combine client relations, technical guidance, and marketing contributions from first product presentation to long-term platform adoption. We're looking for someone who brings ideas to the table: varied responsibilities, proven autonomy, hands-on experimentation with AI tools to work smarter, and close collaboration with our sales, marketing, and product leads.

RESPONSIBILITIESSales & Prospecting

- Present the platform to prospective clients and work closely with the sales team to generate leads, book demos, and pinpoint each client's specific needs.
- Analyze client needs and build the right onboarding plans.

Onboarding & Implementation

- Support prospects throughout their trial period and guide clients through account setup.
- Lead onboarding: build the data architecture and create the first analyses alongside the client.
- Set up data consolidation with the client (Power Query, Excel macros, etc.).

Client Relations

- Respond to client requests and ensure rigorous follow-up.
- Keep CRM data accurate and up to date.
- Document client feedback and improvement requests and relay them to the technical teams.

Marketing & Strategy





- Collaborate with the marketing team to develop content and campaigns.
- Take part in strategic reviews to optimize the sales process and marketing plans.
- Analyze the performance of marketing campaigns and initiatives.
- Proactively propose relevant marketing content based on insights from how clients use nuVerve.

EDUCATION AND EXPERIENCE

- Bachelor's or master's degree in science or a related field.
- Training or demonstrated experience in data analysis.
- A hybrid science-business profile is an asset (e.g., a management certificate or MBA combined with a scientific background).
- In the absence of a scientific background, a business administration degree with a specialization in information systems or business analytics will be considered, provided the candidate has relevant experience in an industrial or scientific setting.
- Familiarity with industrial vocabularies and workflows (production, quality) and scientific ones (protocols, data, reporting) is a major asset; manufacturing experience is particularly valued.

SKILLS AND TOOLS

- Experience in data processing and analysis; comfortable with SaaS platforms and tools such as Power Query, Stripe, CRM systems, Jira, and Asana.
- Interest and hands-on experience with AI tools.
- Full professional fluency in French and English required (spoken and written).
- Excellent client communication and project management skills.
- Ability to juggle multiple files while prioritizing effectively.
- Attention to detail and high quality standards.
- Proactive, results-oriented, and values-driven.
- Strong listening, negotiation, and problem-solving abilities.

WHAT WE OFFER

- Full time, 12-month position covering a parental leave, with the possibility of becoming permanent.
- Group insurance (health, disability, life).
- Competitive compensation with a fixed and a variable component.
- Four weeks of vacation per year.
- Five flexible sick days per year.
- Offices in the vibrant Mile-Ex–Little Italy neighborhood, steps from Jean-Talon Market and two metro stations (Orange and Blue lines).
- Remote work policy.
- A collaborative, open, and dynamic work environment.

📌 Customer Success Specialist (Montreal)
🏢 Rheolution
📍 Montreal