Company Description Perform++ is a Toronto-based health-tech startup dedicated to proving that “Work Should Not Hurt” by tackling musculoskeletal disorders (MSDs) in high-performance work environments, especially dentistry. The company delivers clinical-grade, privacy-first software that uses Edge AI and standard webcams to monitor posture and provide real-time ergonomic coaching. With zero hardware requirements and local-only video processing, Perform++ offers a highly accessible and secure solution for workplace ergonomics.

Calibrated to FDI standards, the platform detects harmful neck flexion and physical strain to prevent injuries before they occur. Already active in international pilot programs, Perform++ is expanding across North America to support dental clinics, SMEs, and enterprise teams in reducing fatigue and improving productivity.

Role Description The Customer Success Specialist is a full-time, remote role responsible for ensuring that customers achieve meaningful outcomes with Perform++ products and services. In this role, the specialist will onboard new clients, guide them through product setup, and provide ongoing support to encourage adoption and effective use. Day-to-day activities include responding to customer inquiries, troubleshooting issues, and documenting common questions and solutions.

The specialist will proactively engage with customers to understand their workflow,



gather feedback, and identify opportunities to improve their experience and satisfaction. This role also collaborates closely with product, sales, and technical teams to advocate for customer needs and contribute to continuous improvement.

Qualifications

- Strong customer-facing experience, including Customer Service and Customer Support skills to assist users throughout their lifecycle.
- Ability to drive Customer Satisfaction through proactive engagement, relationship management, and follow-through on customer needs.
- Excellent Communication skills, both written and verbal, to explain technical concepts clearly and build trust with diverse stakeholders.
- Analytical Skills to interpret customer feedback, usage data, and support trends, and to recommend actions that improve product adoption and outcomes.
- Experience in SaaS or technology-driven products; health-tech, ergonomics, or clinical environments is an asset.
- Comfort working in a quick-paced startup, with the ability to prioritize, self-manage, and collaborate effectively in a remote setting.
- Familiarity with CRM or customer success platforms and basic troubleshooting of web-based applications.
- Relevant post-secondary education in business, communication, health sciences, or a related field, or equivalent practical experience.

📌 Customer Success Specialist (Ontario)
🏢 Perform++
📍 Ontario