M.A.Desautels Faculty of Music

Position number: 38189

Date posted: August 31, 2026

Job details

Desautels Concert Hall Front of House Asst - OA3 (AESES) New Regular Continuing Part-Time (Budget Funded)

Full-time:

No

Permanent

Yes

Work schedule

0-35 variable hours/week

Salary

$21.62 to $29.60 per hourplus vacation pay

Expected Start Date

September 14, 2026

Trial/Probation period

420 hours worked For more information please contact: Sarah Rout - [email protected]

Qualifications

MINIMAL FORMAL EDUCATION REQUIRED:

- Completion of a formal training program in a related discipline from a recognized institution plus two years of directly related experience.

OR
- Three years of directly related experience.
- Bachelor’s degree in a related field is preferred.

EXPERIENCE:

- Two years of directly related experience in a performance venue.
- An acceptable equivalent combination of education and experience may be considered.

SKILLS AND ABILITIES:

- Must have problem solving skills.
- Must have strong communication skills both written and verbal.
- Ability to work independently and as a team.
- Strong customer service skills are required.
- A satisfactory work record, including satisfactory attendance and punctuality, is required.

Key responsibilities

Front of house support:

- Guest Services & Audience Support
- Welcome and greet patrons as they arrive
- Greet renters and ensure they have what they need to provide a positive patron experience
- Check tickets and direct guests to correct seating areas
- Provide information, or assistance with accessibility needs
- Answer questions about the venue, event schedule, or amenities
- Assist late arrivals according to venue policy
- Handle customer concerns or complaints politely and professionally

Seating & Venue Operations:

- Monitor audience behaviour to maintain a respectful environment
- Ensure doors open and close at appropriate times during performances
- Help maintain cleanliness and organization of public space





Event Coordination Support:

- Communicate with Concert Hall Tech about timing and audience readiness
- Help enforce venue policies
- Assist with intermission procedures and audience movement Sales & Administrative Tasks
- Take tickets or operate Showpass system, ensuring any technical issues are dealt with on site.
- Count attendance
- Complete simple reports
- Support lost-and-found processes
- Assist with administrative emails in relation to bookings or guest inquiries
- Prepare cost estimates and invoices for rentals or services, as assigned, for review and approval by the Concert Hall Coordinator.
- Support general office or event administration as required

Team & Qualified Expectations:

- Maintain a professional and welcoming appearance
- Work collaboratively with external renters, and technical staff
- Follow event schedules and venue policies carefully
- Provide excellent customer service at all times
- May be required to perform related duties not exceeding skills and capabilities as required

Additional information

The University of Manitoba is committed to the principles of equity, diversity & inclusion and to promoting opportunities in hiring, promotion and tenure (where applicable) for systemically marginalized groups who have been excluded from full participation at the University and the larger community including Indigenous Peoples, women, racialized persons, persons with disabilities and those who identify as 2SLGBTQIA+ (Two Spirit, lesbian, gay, bisexual, trans, questioning, intersex, asexual and other diverse sexual identities). If you require accommodation supports during the recruitment process, please contact [email protected] or (phone hidden). Please note this contact information is for accommodation reasons only.

Application materials, including letters of reference, will be handled in accordance with the protection of privacy provisions of "The Freedom of Information and Protection of Privacy Act" (Manitoba). Please note that curriculum vitae will be provided to participating members of the search process.

📌 Desautels Concert Hall Front of House Asst(AESES) (Winnipeg)
🏢 University of Manitoba
📍 Winnipeg