You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to current heights.

At Sun

Life, we're driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in our Clients' lives. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Sun Life

Canada is accelerating a bold transformation to deliver on our purpose: to help Clients achieve lifetime financial security and live healthier lives.

Canadian

Operations is at the heart of that ambition—bringing together over 5,000 team members across Canada and SL Global Solutions in Asia to deliver critical onboarding, processing, and service experiences. Reporting to the AVP, Transformation & Key Initiatives, the Director, Change Management will build and lead a world-class, enterprise change capability—shifting from fragmented, project-based execution to a strategic, integrated discipline that accelerates transformation outcomes across Canadian Operations. You will architect and embed a leading-edge change management function, influence senior leadership, and drive enterprise-wide adoption across a complex transformation portfolio.

Define and stand up a centralized Change Management function, including operating model, governance, frameworks, and standards that scale across Canadian Operations Position Change Management as a strategic enabler of transformation outcomes,



embedded from strategy through execution Lead Change Across Enterprise Transformation Drive change across a highly complex, multi-year portfolio spanning technology, process, and business transformation Orchestrate enterprise-wide alignment, prioritization, and management of cross-functional impacts and dependencies Ensure change strategies are data-driven, outcomes-focused, and tightly linked to business value realization Define and operationalize clear success metrics tied to business outcomes (e.g., productivity, experience, risk reduction) Influence at the Executive Level Act as a trusted advisor to senior leaders and executives, shaping how change is sponsored, communicated, and sustained Elevate leadership capability in change to create a culture that embraces and accelerates transformation Develop, and lead a team of top-tier change practitioners operating in a consulting model Foster a culture of innovation, continuous improvement, and external best-practice adoption Integrate change management into strategy development, portfolio governance, and delivery lifecycles 10+ years of progressive experience in enterprise change management, transformation,



or organizational effectiveness ~ Demonstrated success building or transforming a change management function or capability ~ Exceptional ability to influence and partner with senior executives to drive accountability and results ~ Strong commercial acumen with a focus on outcomes, value realization, and measurable impact ~ Experience leading and scaling high-performing, consulting-oriented teams ~ Bachelor’s degree in Business, Communications, or related field; As this position is posted in several locations, we specify that bilingualism (French, English, both oral and written) is required for Quebec only for the frequent interactions with English and French-speaking colleagues or internal partners across Canada or worldwide. This is a rare opportunity to shape the future of change at scale—to build something enduring, elevate how transformation is delivered, and leave a lasting impact across Canadian Operations.

The Base

Pay range is for the primary location for which the job is posted. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Diversity and inclusion have always been at the core of our values at Sun Life.

A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to [email protected] are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you. We may use artificial intelligence to support candidate sourcing, screening, interview scheduling.

Project

Management - Process Posting End Date

📌 Director, Change Management (Canadian Operations) (Toronto)
🏢 Sun Life
📍 Toronto