What it's like to be a Northbridge Director, CRM Product Owner As a Director, CRM Product Owner, you are the business owner of Northbridge's CRM ecosystem, playing a pivotal role in translating customer strategy into meaningful technology, data, and operational outcomes. Sitting at the crossroads of customer experience, product ownership, and delivery, you connect vision with execution - ensuring CRM capabilities directly support and enhance how we serve our customers. In this highly visible leadership role, you'll shape the enterprise CRM roadmap, drive adoption, and lead cross-functional collaboration across IT, Sales, Marketing, and Operations.

You'll champion customer-centric thinking while enabling data-driven decisions and scalable growth. This is an exciting opportunity to influence how CRM becomes a true competitive advantage, delivering measurable business value and better customer experiences. Building strong relationships and influencing diverse stakeholders across business and technology teams Using data and insights to make informed, customer-centric decisions Communicating with clarity and confidence, from executive discussions to team-level conversations 10+ years of progressive experience leading or owning enterprise CRM platforms (ideally Microsoft Dynamics) ~ Experience shaping and governing CRM roadmaps, data strategy,



and Customer 360 capabilities ~ A track record of translating business needs into scalable technology and data solutions ~ Experience working in cross-functional environments at a senior/executive leadership level ~ Background in customer experience, data strategy, or large-scale transformation initiatives We have a versatile hybrid model that allows you to work from home up to 2 days per week, with added flexibility for when you really need it.

Pension plans Flexible health benefits Education assistance to complete your CIP, FCIP, CRM or other courses desired Leadership training We serve through our Northbridge Insurance, Federated Insurance, and TruShield Insurance brands. We have a reputation for being one of Canada’s leading commercial property and casualty insurance company. Our employees are dedicated to understanding the needs of our customers and we go above and beyond to help Canadian businesses have a safer and brighter future.

Please let us know how we can assist or accommodate you during the selection process.

Northbridge Financial

Corporation is a leading commercial property and casualty insurance company that's been helping protect Canadian businesses for more than 90 years.

We offer a wide range of creative solutions to our customers through our Northbridge Insurance, TruShield Insurance and Federated Insurance brands where we strive to create a fair and friendly culture. By continually striving to challenge the status quo, and by focusing on helping our customers, we've been able to build our reputation as one of Canada's largest commercial insurance providers. #

📌 Director Customer Experience Business Delivery (Toronto)
🏢 Northbridge Financial
📍 Toronto